Sharetha Green
Business Associate
Chicago,IL
Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Advocate Medical Center
Beverly , IL
05.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Compiled and reviewed medical charts.
- Balanced deposits and credit card payments each day.
- Used EPIC software to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Carried out day-to-day duties accurately and efficiently.
- Worked in ALL Specialty Departments, Lab/ Xray, Cardiology, Lymphedema , Wound Care and Urgent CARE.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
Unit Clerk
Rush University Medical Center
Chicago, IL
02.2019 - 11.2020
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered multi-line telephone system, provided information and directed calls.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Enhanced office efficiency by handling 100+ callers per day.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Medicar Driver
Superior Ambulance Svc
Elm Hurst, Illinois
09.2015 - 07.2018
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed and maintained courteous and effective working relationships.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Delivered employees and materials to job sites 10 times per day.
- Kept and studied detailed mileage and fuel reports to decrease overall fuel costs by 100%.
Home Health Care Aide
Catholic Charities Of The Archdiocese Of Chicago
Chicago, IL
12.2005 - 08.2015
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Kept close eye on behavior and emotional responses of clients, consulting with a social worker to address concerns and protect each person from any harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Education
High School Diploma - General Studies
Englewood High School
6201 S Stewart08.2002
Medical Billing And Coding Diploma - Medical Insurance Billing
East West University
816 S Michigan09.2008
Skills
- Customer Service
- Preparing Charts
- Arranging Transportation
- Patient Care
- Scheduling
- Patient Assistance
- Medical Records Management
- Office Supply Ordering
- Multi-line phone system
- Insurance Verification
- Critical thinking
- Collect co-pays
Timeline
Patient Service Representative
Advocate Medical Center
05.2021 - Current
Unit Clerk
Rush University Medical Center
02.2019 - 11.2020
Medicar Driver
Superior Ambulance Svc
09.2015 - 07.2018
Home Health Care Aide
Catholic Charities Of The Archdiocese Of Chicago
12.2005 - 08.2015
High School Diploma - General Studies
Englewood High School
Medical Billing And Coding Diploma - Medical Insurance Billing
East West University
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