SHARETTA FLAMBERT
Winchester,CA
Summary
Goal-driven manager with a proven track record of exceeding revenue and profit goals by effectively controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, implementing strategic merchandising techniques, and coordinating stock rotation to minimize obsolescence. Demonstrates enthusiasm, industriousness, and diligence in managing dynamic, customer-centric work settings.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Americas Best Contacts And Eyeclasses
, CA
12.2023 - Current
- Oversaw all aspects of store operations including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
GUARANTEE RATE TRANSACTION COORDINATOR
10.2020 - 10.2021
- Monitored and facilitated successful completion of buyer and seller transactions
- Oversaw the coordination of mortgage loan and appraisal processes, simultaneously managing property title/escrow.
- Oversaw inspection scheduling and repair negotiation process to ensure on-time completion.
- Handled client accounts by engaging in constant communication with numerous professionals such as agents, title officers and loan officers
- Ensured regulatory adherence for estate documents via timely submission of documents.
- Streamlined property transactions by managing communication between all parties involved in closing process, including title company.
- Inputted relevant details into client database and transaction management system.
- Reviewed and verified all closing documents for accuracy prior to submission.
- Prepared HUD-1 Settlement Statements for review by agents and clients.
Sales and Operations Manager
Penske Truck Leasing
, CA
10.2019 - 10.2020
- Successfully optimized the utilization of assets to achieve superior results
- Oversaw the successful management of assets worth more than 3 million dollars.
- Achieved an outstanding recognition by being awarded multiple times for ensuring a remarkable customer satisfaction rate of 98%.
- Developed consumer and commercial customer solution for local and national accounts.
- Played a vital role in achieving $20.4 billion in company revenue from 2019 to 2020.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
Consumer Relations Specialist
CoreLogic
, CA
06.2018 - 10.2019
- Provided support to external consumers by addressing their credit-related concerns and inquiries.
- Ensured compliance with CRA requirements for reselling credit reports
- Facilitated seamless utilization of multiple financial software tools for enhanced efficiency.
- Ensured timely initiation of consumer copy and dispute requests as per FCRA regulations.
- Managed secure access to confidential data through strict adherence to authentication protocols.
- Created reports of customer feedback and regularly analyzed for trends in customer satisfaction.
Senior Store Manager
Shiekh Shoes Corporate
, CA
04.2012 - 06.2018
- Maximized revenue streams while minimizing losses through assuming multifaceted management roles.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Led teams in recruitment processes, training sessions, shift arrangements, and guidance on customer service standards and merchandise display.
- Drove corporate execution of mandates, promotions, and sales.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Implemented cost-saving measures while maintaining high quality service standards.
- Established membership loyalty implementing rewards program to drive client retention.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ01.2018
High School Diploma -
Castle Park Senior High School
Chula Vista, CA01.2004
Skills
- Customer service
- Time management
- Real estate document processing
- Microsoft office
- Administrative skills
- Customer Relations
- Customer Service and Engagement
- Operations
- Customer Service Management
- Workforce Management
- Operations Oversight
- Records Management
- Department Oversight
- Retail Operations
- Transaction Processing
- Database Management
- Strategic Merchandising
- Performance Evaluations
- Budgeting and cost control
- Problem-Solving
- Team Building and Leadership
- Work Planning and Prioritization
- Process Improvements
- Strategic Planning
Timeline
Assistant Store Manager
Americas Best Contacts And Eyeclasses
12.2023 - Current
GUARANTEE RATE TRANSACTION COORDINATOR
10.2020 - 10.2021
Sales and Operations Manager
Penske Truck Leasing
10.2019 - 10.2020
Consumer Relations Specialist
CoreLogic
06.2018 - 10.2019
Senior Store Manager
Shiekh Shoes Corporate
04.2012 - 06.2018
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Castle Park Senior High School
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