Summary
Overview
Work History
Education
Skills
Timeline
Generic

ShaRhonda Devine-Boler

Jackson,MS

Summary

Responsive and adaptable customer service team member attentive to unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty. Energetic customer service professional bringing solid background in environments and exceptional attention to detail. Preserve and boost company revenue with strong sales skills and careful investigations of complaints.

Overview

11
11
years of professional experience

Work History

DIRECT SUPPORT PROFESSIONAL

Lou Tice Award
10.2020 - Current
  • Computer Typing 30-50WPM

CHILD CAREGIVER

Northtown CDC
01.2019 - Current
  • Recorded daily activities, progress, and incidents for director and parent review
  • Minimized spread of infectious diseases by using proper cleaning and sanitation protocols
  • Supported children's cognitive, social, and emotional development by planning and implementing class curriculum
  • Coordinated efficient drop-off and pick-up procedures for busy parents
  • Supervised and guided students toward good behaviors and opportunities for learning
  • Protected children with good safety and security policies
  • Met needs of children of different ages through developmentally-appropriate activities
  • Offered cognitive stimulation through conversation, interaction, and responsive relationships
  • Encouraged children to create, explore, and learn with confidence by maintaining well-kept classroom and using effective group management skills
  • Observed and monitored children's play activities
  • Supported children's emotional and social development, encouraging understanding of others, and positive self-concepts
  • Maintained safe play environment
  • Minimized spread of germs with thorough cleaning and sanitizing

Preschool Teacher

The Learning Experience
09.2022 - 10.2023
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised Number children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.

Infant Teacher

Kiddie Academy
01.2022 - 09.2022
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Promoted development of social, emotional, and communication skills in infants.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Implemented positive reinforcement techniques to promote desirable behavior among infants.
  • Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
  • Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
  • Enhanced infant learning by implementing age-appropriate activities and educational games.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
  • Assessed developmental milestones and provided regular updates to parents on their child''s progress.
  • Prepared nutritious meals and snacks for infants to promote healthy eating habits from an early age.
  • Conducted regular observations and evaluations of infant growth, adjusting lesson plans as needed based on developmental progress.
  • Improved communication skills among infants by incorporating sign language into daily routines.
  • Collaborated with fellow teachers to develop and implement engaging lesson plans for infant care.

Call Center Agents

SPECTRUM CALL CENTER
06.2021 - 12.2021
  • Processed invoices, bills and payments to verify accuracy in transactions
  • Provided product information and resolved concerns to assist customers
  • Responded quickly to meet customer needs and resolve problems
  • Defined problems, collected data, established facts and validated conclusions

MENTOR

Rem
09.2020 - 06.2021
  • Supported client social and learning needs and environment as directed
  • Wrote reports detailing support and service provided throughout each shift
  • Helped clients to gain independence and quality of life through company services
  • Guided clients in administering proper dose and timing of medications
  • Coordinated recreational activities and medical appointments for assigned clients
  • Provided active treatment services as outlined in personal care plans
  • Provided encouragement, coaching, and emotional support to help clients achieve established goals
  • Assisted with daily client needs such as transportation, bathing, and meal preparation
  • Observed all regulations for client safety and wellness, including OSHA requirements

CHILD CAREGIVER

Little Adventure
09.2019 - 10.2020
  • Recorded daily activities, progress, and incidents for director and parent review
  • Minimized spread of infectious diseases by using proper cleaning and sanitation protocols
  • Supported children's cognitive, social, and emotional development by planning and implementing class curriculum
  • Arranged outings for children with focuses on both entertainment and learning
  • Encouraged children to create, explore, and learn with confidence by maintaining well-kept classroom and using effective group management skills
  • Supervised and guided students toward good behaviors and opportunities for learning
  • Coordinated efficient drop-off and pick-up procedures for busy parents
  • Maintained safe play environment
  • Improved behavior of children under care by modeling responses to situations and reinforcing good choices
  • Created lesson plans appropriate for each age group
  • Entertained children with diverse daily activities and special events
  • Observed and monitored children's play activities
  • Balanced rest, play and learning with effective scheduling
  • Strengthened physical skills using crafts like painting and drawing
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues

SUBSTITUTE TEACHER

Kelly Service Inc
08.2018 - 01.2019
  • Assisted classroom teacher with reintegrating into classes by leaving detailed notes
  • Promoted school efficiency by supporting other teachers in classrooms and in common areas such as bus lines and lunch rooms
  • Helped students deal with challenging situations by modeling collaboration, communication, and problem-solving skills
  • Maintained classroom continuity by implementing prepared lesson plans
  • Assisted students with assignments by explaining core concepts and promoting critical thinking
  • Managed classroom environments based on sound practices rooted in deep understanding of typical behaviors and needs of [Type] students
  • Protected students by consistently following strict behavior management and monitoring procedures
  • Helped students understand concepts by teaching as instructed and offering one-on-one insight
  • Coordinated fair and equitable actions for disciplinary issues such as classroom disruptions
  • Handled long-term teacher absences, developing lesson plans, grading assignments, and maintaining administrative records

SERVER

Logan Roadhouse
01.2014 - 09.2015
  • Offered information on new menu items, seasonal and daily specials, and pairings
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Educated guests about menus and daily specials, skillfully driving sales of target items

Education

Antionelli College
Flowood, MISSISSIPPI

DIPLOMA -

Callaway high
Jackson, MISSISSIPPI
06.2010

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Behavioral Management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Direct Patient Care
  • Transportation
  • Appointment Scheduling
  • Patient Care
  • Disability Awareness
  • Client Transportation
  • Goal Setting
  • Social Skills Development
  • Crisis Management
  • Recreational Activities

Timeline

Preschool Teacher

The Learning Experience
09.2022 - 10.2023

Infant Teacher

Kiddie Academy
01.2022 - 09.2022

Call Center Agents

SPECTRUM CALL CENTER
06.2021 - 12.2021

DIRECT SUPPORT PROFESSIONAL

Lou Tice Award
10.2020 - Current

MENTOR

Rem
09.2020 - 06.2021

CHILD CAREGIVER

Little Adventure
09.2019 - 10.2020

CHILD CAREGIVER

Northtown CDC
01.2019 - Current

SUBSTITUTE TEACHER

Kelly Service Inc
08.2018 - 01.2019

SERVER

Logan Roadhouse
01.2014 - 09.2015

Antionelli College

DIPLOMA -

Callaway high

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ShaRhonda Devine-Boler