Sharhonda Jennings
Newark,NJ
Summary
Detail-oriented administrative professional with 15+ years of experience in customer service and office management. Proven expertise in organizational skills and time management, effectively supporting team operations and enhancing client interactions. Committed to leveraging extensive administrative background to advocate for families and improve service delivery in a supportive environment. Authorized to work in the US for any employer
Offering strong foundation in communication and interpersonal skills, eager to learn and develop in supportive environment. Brings understanding of child development principles and effective conflict resolution techniques. Ready to use and develop these skills in Child Protective Services role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Support Worker Supervisor
New Community Corporation
09.2020 - Current
- Mentored junior family advocates in best practices related to case management and client support
- Conducted home visits to assess living conditions, identify safety concerns, and offer guidance on creating a nurturing environment
- Developed and facilitated support groups for parents dealing with specific challenges such as substance abuse or mental health issues
- Provided ongoing emotional support to families experiencing trauma or crisis situations
- Increased awareness about available community resources through the development of informational brochures and presentations
- Assisted families in navigating complex social service systems by providing information on available programs and eligibility requirements
- Developed strong relationships with clients based on trust, empathy, respect, confidentiality, and cultural sensitivity
- Maintained accurate records of client interactions, progress notes, referrals made, and outcomes achieved
- Participated in case conferences or team meetings to collaborate with colleagues on strategies for supporting families effectively
- Provided crisis intervention services when needed by assessing immediate safety concerns and connecting families with emergency resources
- Provided comprehensive support and advocacy services to families in need, ensuring their well-being and promoting positive outcomes
- Collaborated with community organizations and agencies to connect families with necessary resources such as housing, healthcare, education, and employment opportunities
- Conducted thorough assessments of family needs and developed individualized service plans to address specific challenges
- Facilitated regular meetings with families to monitor progress, provide guidance, and offer emotional support during difficult times
- Advocated for families' rights and interests within the legal system, ensuring fair treatment and access to appropriate services
Family Advocate
Helping Hands Community Center
09.2017 - 09.2020
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
Education
Associate of Arts - Education
Grand Canyon University
Arizona City, AZ06.2024
Skills
- English
- Microsoft Word
- Front desk
- Customer service (2 years)
- Administrative experience
- Time management
- Organizational skills
- Computer skills
- Microsoft Office
- Phone etiquette
- Microsoft PowerPoint
- Office experience
- Typing
- Data entry
- Child abuse and neglect dynamics
- Community resources
- Behavioral support
- Self-awareness
- Professional boundaries
Certification
- Family Development Credential Present
- CPR Certification May 2025 to Present
Timeline
Family Support Worker Supervisor
New Community Corporation
09.2020 - Current
Family Advocate
Helping Hands Community Center
09.2017 - 09.2020
Associate of Arts - Education
Grand Canyon University
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