Summary
Overview
Work History
Education
Skills
Timeline
Generic

ShaRhonda Johnson

Spring,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Secretary Coordinator

Warrior Electric
Houston, TX
07.2023 - Current
  • Managed and maintained executives' calendars, organized meetings, and scheduled appointments.
  • Coordinated travel arrangements for executives, including flights, hotels, rental cars, conference rooms and other related activities.
  • Provided administrative support to executive staff by preparing reports, conducting research projects and handling confidential documents.
  • Answered incoming calls from customers and clients in a professional manner; assisted with inquiries as needed.
  • Maintained filing systems for all departments; created new files when necessary and updated existing files on a regular basis.
  • Greeted visitors in a friendly manner; provided assistance to guests when needed while ensuring their safety during their visit.
  • Answered telephones, directed calls, and took messages.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Dispatcher

Access2Care
Houston, TX
03.2021 - 06.2023
  • Received and dispatched calls for non emergency services.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.

Customer Service Representative

Home Depot
Houston, TX
08.2017 - 03.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Pecan Ridge High School
San Saba, TX
05-2018

Skills

  • Data Collection
  • Consultative Sales
  • Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Report Generation
  • Data Entry
  • Payment Processing
  • Positive and professional
  • De-Escalation Techniques
  • Professional telephone demeanor
  • Microsoft Outlook
  • Microsoft Excel

Timeline

Secretary Coordinator

Warrior Electric
07.2023 - Current

Dispatcher

Access2Care
03.2021 - 06.2023

Customer Service Representative

Home Depot
08.2017 - 03.2021

High School Diploma -

Pecan Ridge High School

Similar Profiles

CREATE PROFILE
ShaRhonda Johnson