ShaRhonda Linwood
Jefferson,USA
Summary
Self-motivated Customer Service Advocate experienced in resolving customer concerns while aligning with company objectives. Delivered exceptional customer retention through effective problem-solving and critical thinking skills. Focused on maximizing customer satisfaction with strong organizational abilities and a dedicated work ethic.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Advocate II
HCSC Blue Cross and Blue Shield
Marshall, US
10.2022 - Current
- Handles calls from members and providers regarding members insurance benefits, claims and coverage.
- Assisted members with inquiries regarding health benefits and claims processing.
- Educated customers on policy details and available coverage options.
- Resolved customer complaints through effective communication and problem-solving techniques.
Private Caregiver
Dr. George and Inagene Bennett
Marshall, US
01.2020 - 04.2021
- Provide care for husband and wife, cook meals, issue their medicine when needed. Also dress and help with their baths.
- Provided daily personal care and assistance with daily living activities.
- Monitored health conditions and reported changes to medical professionals.
- Assisted with medication management and adherence to prescribed schedules.
Education
Associate of Applied Science - Vocational Nursing/LVN Cert
Northeast Texas Community College
Mount Pleasant, TX 08.2026 - 09.2026
Some College (No Degree) - CNA-Nursing
Panola College
Marshall, TX 08.2017 - 10.2017
Skills
- EMR Systems
- Claims Processing
- Patient monitoring
- Analysis skills
- Microsoft Word
- ICU Experience
- Insurance Claims
- Hospice Care
- Venipuncture
- Patient Advocacy
- Healthcare Knowledge
- Windows
- Phlebotomy
- Communication skills
- Sales
- Typing
- Documentation Management
- Mobile Applications
- Customer service
- macOS
- Record Keeping
- Cash Handling
- Network Management
- Vital signs
- Critical Care Experience
- Patient Support
- Content creation
- Senior Care
- Home Health
- Accounting
- Caregiving
- Software troubleshooting
- Meal Preparation
- Hospitality Services
- Client assistance
- Computer Skills
- CNA
- Memory Care
- Patient Care
- Medication Administration
- Nursing
- Alzheimer's Care
- Certified Nursing Assistant
- Client Relations
- Medical Office Experience
- Digital Communication
- Customer Support
- HHA
Certification
- Drivers License
- Certified Nursing Assistant (CNA)
- Home Health Aide
- A valid HHA or CNA certification.
- CPR/First Aid, 10/01/22 to 06/01/23
Personal Information
Currently has CPR certification with American Heart Association.
Timeline
Associate of Applied Science - Vocational Nursing/LVN Cert
Northeast Texas Community College
08.2026 - 09.2026
Customer Advocate II
HCSC Blue Cross and Blue Shield
10.2022 - Current
Private Caregiver
Dr. George and Inagene Bennett
01.2020 - 04.2021
Some College (No Degree) - CNA-Nursing
Panola College
08.2017 - 10.2017