SHARI-ANN CUNNINGHAM
Lauderhill
Summary
Organized professional promotes demonstrated ability to manage medical office operations, coordinate front desk activities, and maintain patient records. Skilled in using medical software and practice management systems to support accuracy and efficiency in healthcare operations. Committed to providing excellent patient care and customer service.
Experienced with medical billing and coding, ensuring accurate claim processing. Utilizes in-depth knowledge of CPT, ICD-10, and HCPCS codes to enhance billing accuracy. Track record of improving revenue cycle management and maintaining compliance with industry standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
Reclamation Center
02.2024 - Current
- Performed data entry accurately into the practice's EMR system as needed
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
Dialysis Technician
Fresenius Medical Kidney Care
01.2022 - 01.2024
- Set up and operated dialysis machines for patients receiving treatment for kidney failure
- Performed routine quality control and safety checks on all equipment
- Ran successful practice with robust patient load and high satisfaction scores due to quality of care
- Completed thorough assessments to understand current patient conditions and develop diagnoses
Customer Service Representative
Sitel Call Center
08.2018 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Certificate of Technical Studies - Medical Biller/coder
Sheridan Technical College
Hollywood, FL11-2024
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Patient Registration
- Medical Billing
- Medical Coding
- CPT coding knowledge
- ICD-10 Proficiency
- Insurance Verification
- Medical Billing Software Familiarity
- Anatomy and physiology understanding
- Data Entry
Certification
Certified Coding Associate
Timeline
Medical Front Office Receptionist
Reclamation Center
02.2024 - Current
Dialysis Technician
Fresenius Medical Kidney Care
01.2022 - 01.2024
Customer Service Representative
Sitel Call Center
08.2018 - 03.2021
Certificate of Technical Studies - Medical Biller/coder
Sheridan Technical College
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