Shari Armstrong
Eugene,OR
Summary
. Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care.
Overview
18
18
years of professional experience
Work History
Telephone Triage Registered Nurse
Peace Health Medical Group Santa Clara Clinic
Eugene, OR
09.2020 - Current
- Provided telephone triage services to patients in need of medical advice.
- Advised callers on preventive health measures, such as diet, exercise, immunization schedules.
- Communicated triage information to primary care team to discuss disposition.
- Referred callers needing additional information or services to appropriate community resources.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Participated in continuing education activities related to telephone triage nursing practices.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Utilized evidence-based practice guidelines when providing care recommendations over the phone.
- Assessed patient's condition and determined the urgency of their needs.
- Documented services discussed and provided details in electronic medical records.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Rendered telephone advice according to established guidelines and protocols.
- Identified appropriate interventions based on assessment results.
- Provided emotional support and reassurance to callers in distress.
Staff Nurse
PeaceHealth Medical Center
Springfield, OR
11.2011 - 09.2020
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Utilized an electronic medical record system to store patient information securely.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Coordinated care with charge nurse and other staff through daily communication.
- Monitored vital signs and documented changes in a timely manner.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Assessed patients to determine their physical condition, health status and needs.
- Evaluated the effectiveness of nursing interventions and modified plans as needed.
- Provided emotional support to family members during difficult times or end-of-life situations.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Adhered to strict confidentiality policies when dealing with sensitive information.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Conducted patient education on medical treatments and procedures.
Staff Nurse
PeaceHealth Sacred Heart Medical Center at Riverbend
Cottage Grove, OR
09.2005 - 11.2011
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Utilized an electronic medical record system to store patient information securely.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored vital signs and documented changes in a timely manner.
Education
Bachelor of Science - Nursing
Linfield College, Portland Campus
Portland, OR06-2002
Skills
- Appointment Scheduling
- Patient Interviews
- Physician Collaboration
- Patient Advocacy
- Patient Communication
- Vitals Monitoring
- Documentation
Timeline
Telephone Triage Registered Nurse
Peace Health Medical Group Santa Clara Clinic
09.2020 - Current
Staff Nurse
PeaceHealth Medical Center
11.2011 - 09.2020
Staff Nurse
PeaceHealth Sacred Heart Medical Center at Riverbend
09.2005 - 11.2011
Bachelor of Science - Nursing
Linfield College, Portland Campus
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