Shari Boudreau
Kingman,AZ
Summary
Hardworking and reliable employee with extensive background in customer . I'm highly organized, extremely proactive punctual. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores. Dedicated service associate with exceptional communication and relationship-building skills. Consistently willing to go the extra mile to achieve sales goals. Bringing many years of experience in service-driven roles.
Overview
47
47
years of professional experience
Work History
Register Cashier / Self Service Associate
Walmart
Kingman, AZ
01.2023 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Operated cash register/POS stations
- Correctly count change back twice manually if needed (1st to yourself then to customer)
- Trained new team members in cash handling
- Processed sales transactions quickly & accurately to prevent long customer wait
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Work closely with front end leads/managers
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Provided exceptional customer service to ensure customer satisfaction.
- Handled cash, credit card, check & gift card payments for goods and services.
- Resolved customer complaints in a professional manner.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Utilized POS system to process orders accurately and efficiently.
- Assisted with training new associates on processes and procedures
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Specialist, Specialty Gases & Equipt Sales Suppor
Airgas, an Air Liquide Co
Kingman, AZ
04.2010 - 08.2021
- Constant contact with my customers (refineries, offshore rigs), end-users to determine exact product needed for their applications.
- Understand the customer operations and the product needed and interpret that with the producing labs.
- Generated reports and tracked customers orders.
- Researched and analyzed customers feedback to identify areas of improvement.
- Have full working knowledge of Airgas' policies & procedures.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented strategies to take advantage of new opportunities.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Supervised dynamic external partner project collaborations.
- Maintained positive working relationship with fellow staff and management.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Identified needs of customers promptly and efficiently.
Counter Sales & Speciality Gases & Equipt
Praxair Distribution Inc
Oxnard, CA
07.2004 - 03.2010
- Greeted customers and provided excellent customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Server, Bartender
Joe's Crab Shack
Ventura, CA
05.2003 - 09.2009
- Greeted guests, provided menus, asked cust if appetizers and drinks were needed 1st
- Explained all daily specials & drinks
- Provided excellent customer service to ensure satisfaction
- Always check back w/customer after food/drink deliveries
- Assisted in training new servers and bartenders
- Never walk thru my work facility empty handed
Food Server, Bartender, Trainer, Restaurant Mgr
Charly Brown's Restaurant
Ventura, CA
10.1976 - 04.1995
Education
Some College (No Degree) - Clinical Psychology, Applied Psychology
Ventura Jr College
Ventura, CASkills
- Cash Handling
- Customer Service
- ID Verification
- Customer Assistance
- Payment Processing
- Drawer Balancing
- POS Systems
- Product Recommendations
- Customer Relations
- Cleaning and Sanitizing
- Cash Register Operation
- Liquor Law Compliance
- Order Packaging
- Cash Management
- Order Verification
- Cash Drawer Balancing
- Customer Service Excellence
- Regulatory Compliance
- Credit and Cash Transactions
- Staff Training
- Currency Counting
- Proficient in Cash registers, CU systems, KITE, Outlook, Windows XP, 10 & 11
- Payment Collections, in person or in calls
- Order Taking
- Complex Problem-Solving
- Organizational Abilities
- Scanner Operations
- Product Knowledge
- Liquor Regulations and Compliance
- Money Handling
- Conflict Resolution
- Loss Prevention
- Cash Handling
- POS System Operations
- Written and Verbal Communication
- In-service education planning
- Amazon Web Services (AWS) Integration
- Health education services
- Self-defense training
- [Product or Service] production
- Behavioral treatment services
- Food service regulations
- Service Level Agreements
- Service-oriented self-starter
- Logistics support services
- Client service optimization
- Food service skills
- Service agreement information
- Register counting
Timeline
Register Cashier / Self Service Associate
Walmart
01.2023 - 12.2023
Specialist, Specialty Gases & Equipt Sales Suppor
Airgas, an Air Liquide Co
04.2010 - 08.2021
Counter Sales & Speciality Gases & Equipt
Praxair Distribution Inc
07.2004 - 03.2010
Server, Bartender
Joe's Crab Shack
05.2003 - 09.2009
Food Server, Bartender, Trainer, Restaurant Mgr
Charly Brown's Restaurant
10.1976 - 04.1995
Some College (No Degree) - Clinical Psychology, Applied Psychology
Ventura Jr College