Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Shari Braithwaite

McDonald,PA

Summary

Well-rounded, independent Salesperson with proven success in improving operations, solving problems, and managing multiple priorities with a positive attitude. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Real Estate Sales Agent

Berkshire Hathaway HomeServices
06.2015 - Current
    • Independent contractor for Real Estate business. Self management of all client record keeping, finances, inventory, and high volume of calls and emails daily.
    • Increased property sales by providing exceptional customer service and conducting thorough market analysis. Generated leads through cold calling, networking, and referral-based marketing strategies.
    • Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
    • Prepared detailed reports on property listings, including comparative market analysis, for use in negotiations with sellers and buyers.
    • Ensured legal compliance throughout complex transactions by reviewing contracts and coordinating closely with title companies and mortgage lenders. Assisted in the preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests
    • Successfully closed numerous deals by effectively addressing client concerns and resolving issues promptly during negotiations. Followed legal timelines.
    • Staged and prepared homes properties for professional marketing, photography and open houses.
    • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Restaurant Server/Bartender

Beez Bistro
07.2009 - 06.2015
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Collections Specialist

PNC BANK
02.2007 - 05.2009
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
  • Enhanced department productivity with ongoing training and development programs for collections staff members.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Utilized advanced software systems to manage account portfolios effectively, optimizing workflow processes within the team environment.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Retail Store Manager

Wetseal & Arden B
05.2002 - 01.2007
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

No Degree - General Studies/ Criminal Justice

Community College of Allegheny County
Pittsburgh, PA
06.2003

GED -

Bishop Canevin Catholic Highschool
Pittsburgh, PA
06.2002

Skills

    • Time management with prompt communication
    • Attention to detail and highly professional
    • Customer service on a 24/7 basis
    • Client relationship management and follow up
    • Escrow Management, title work and Closing
    • Negotiation & Contracting
    • Retail, hospitality and Real Estate Sales
      • Market Forecasting and Reports
      • Property Appraisals, inspections and maintenance
      • Marketing expertise on all levels
      • Conflict resolution
      • Ethical conduct, law and continuing education
      • Business Development and management
      • Lender Relations and education

Accomplishments

  • Increased client base by 78% through personal referrals.
  • Berkshire Hathaway HomeServices Honor Society Award 2022 & 2023.
  • Completed over 66 successful real estate transactions.

Affiliations

  • National Association of Realtors
  • Beaver County Association of Realtors

Certification

  • Licensed Real Estate Salesperson - 2015-present

Timeline

Real Estate Sales Agent

Berkshire Hathaway HomeServices
06.2015 - Current

Restaurant Server/Bartender

Beez Bistro
07.2009 - 06.2015

Collections Specialist

PNC BANK
02.2007 - 05.2009

Retail Store Manager

Wetseal & Arden B
05.2002 - 01.2007

No Degree - General Studies/ Criminal Justice

Community College of Allegheny County

GED -

Bishop Canevin Catholic Highschool

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Shari Braithwaite