Summary
Overview
Work History
Education
Skills
Timeline
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Shari Brock

Atlanta,GA

Summary

Dilligent check recovery processor dedicated to meeting clients’ needs in a thorough and timely fashion. Customer Service expert who identifies customers’ needs and delivers effective solutions to problems. Over a decade of call center experience. Skilled in sales. Committed to providing high-quality customer care to create a positive experience.

Overview

16
16
years of professional experience

Work History

Investigative Processor

MTW & Associates
06.2011 - 09.2022
  • Liquidated and recovered portfolios of money for major check guarantor and check cashing companies.
  • Major contributor to the development and structure of the company.
  • Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
  • Developed expertise in various processing systems for increased efficiency and accuracy.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Consistently exceeded performance expectations with a focus on delivering top-notch results.
  • Managed multiple priorities simultaneously, maintaining organization even during peak periods.
  • Streamlined processing procedures by identifying inefficiencies and implementing improvements.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Supported team members in their tasks, contributing to overall team success.

Server

Chilis Bar And Grill
06.2009 - 10.2010
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Sales Associate

American Eagle Outfitters, Inc
08.2008 - 06.2009
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Recruiter/Customer Service Representative

Plaza Research
11.2006 - 02.2008
  • Enhanced respondent engagement by utilizing advanced interviewing techniques and maintaining a professional demeanor.
  • Streamlined data collection processes for increased efficiency and accuracy in market research results.
  • Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
  • Collaborated with team members to develop best practices for conducting market research interviews, resulting in higher quality data.
  • Maintained detailed records of interview responses, facilitating easy analysis and reporting of findings.
  • Adhered to strict confidentiality protocols, ensuring the protection of sensitive participant information throughout the research process.
  • Utilized various survey platforms and technologies to conduct telephone, online, and in-person interviews effectively.
  • Contributed to project success by meeting or exceeding daily quotas for completed interviews.
  • Improved overall response rates through rapport-building techniques and empathetic communication skills with respondents.
  • Ensured data integrity by meticulously inputting responses into centralized databases for further analysis and interpretation.

Education

No Degree - General Studies

Chattahoochee Technical College
Marietta, GA

High School Diploma -

Marietta High School
Marietta, GA
05.2003

Skills

  • Advanced retouching
  • Document Management
  • Data file transferring
  • Quality Control
  • Microsoft Excel
  • Discrepancy Research and Resolution
  • Document Review
  • Interpersonal Communication
  • Continuous Improvement
  • Multitasking and Organizing
  • Data Entry
  • Employee Training
  • Teamwork and Collaboration
  • Research expertise

Timeline

Investigative Processor

MTW & Associates
06.2011 - 09.2022

Server

Chilis Bar And Grill
06.2009 - 10.2010

Sales Associate

American Eagle Outfitters, Inc
08.2008 - 06.2009

Recruiter/Customer Service Representative

Plaza Research
11.2006 - 02.2008

No Degree - General Studies

Chattahoochee Technical College

High School Diploma -

Marietta High School

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Shari Brock