Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shari Brown

Bonham,TX

Summary

Dynamic team leader with a proven track record at Legacy Ridge Country Club, excelling in people management and problem-solving. Enhanced customer satisfaction through effective coaching and conflict resolution, while fostering a collaborative environment. Skilled in work planning and prioritization, driving team performance and operational efficiency.

Overview

20
20
years of professional experience

Work History

Team Leader

Legacy Ridge Country Club
07.2023 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Wedding Coordinator

Self Employed
07.2022 - Current
  • Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
  • Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.

Shift Supervisor

Starbucks
10.2005 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Nutrition

Lane Community College
Eugene, OR

High School Diploma -

Churchill High School
Eugene, OR
01-1986

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Work Planning and Prioritization
  • Coaching and mentoring

Accomplishments

5 Star customer service award from Starbucks 2019

Timeline

Team Leader

Legacy Ridge Country Club
07.2023 - Current

Wedding Coordinator

Self Employed
07.2022 - Current

Shift Supervisor

Starbucks
10.2005 - 08.2023

Nutrition

Lane Community College

High School Diploma -

Churchill High School

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