Shari Brown
Bonham,TX
Summary
Dynamic team leader with a proven track record at Legacy Ridge Country Club, excelling in people management and problem-solving. Enhanced customer satisfaction through effective coaching and conflict resolution, while fostering a collaborative environment. Skilled in work planning and prioritization, driving team performance and operational efficiency.
Overview
20
20
years of professional experience
Work History
Team Leader
Legacy Ridge Country Club
Bonham, TX
07.2023 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Wedding Coordinator
Self Employed
Bonham, TX
07.2022 - Current
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
Shift Supervisor
Starbucks
Denison, TX
10.2005 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Nutrition
Lane Community College
Eugene, ORHigh School Diploma -
Churchill High School
Eugene, OR01-1986
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Work Planning and Prioritization
- Coaching and mentoring
Accomplishments
5 Star customer service award from Starbucks 2019
Timeline
Team Leader
Legacy Ridge Country Club
07.2023 - Current
Wedding Coordinator
Self Employed
07.2022 - Current
Shift Supervisor
Starbucks
10.2005 - 08.2023
Nutrition
Lane Community College
High School Diploma -
Churchill High School