Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Shari Brumaghin

Shari Brumaghin

Las Vegas,NV

Summary

Experienced worker in customer service with a focus on mail and package operations, reservations, and client support. Skilled in transaction management, inquiry resolution, and maintaining high standards of organization and cleanliness. This has resulted in positive customer experiences. Strong communication and interpersonal skills developed through hands-on childcare and classroom assistance in music education settings. Currently pursuing a Bachelor's degree in Music Education, with a passion for inspiring others through teaching and creative engagement. Authorized to work in the US for any employer.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Mesquite Business Center and Uhaul
01.2022 - 03.2025
    • Processed reservations for U-Haul equipment via phone and in-person, ensuring seamless customer experiences.
    • Finalized in-person reservations, issued equipment, and verified customer satisfaction.
    • Inspected and certified equipment to meet 'customer-ready' standards through thorough cleaning and quality checks.
    • Promoted and sold shipping supplies to meet customer needs and drive revenue.
    • Managed mail services, including receiving, sending, and forwarding packages, as well as overseeing mailbox operations.
    • Resolved customer inquiries and concerns promptly via email, phone, and live chat, maintaining high service standards.

Customer Service Representative

YUM! Brands, Inc.
02.2020 - 08.2020
    • Processed customer orders efficiently at the front counter and drive-thru, ensuring accuracy and prompt service under high-pressure conditions.
    • Prepared food items according to menu specifications, maintaining strict adherence to safety and quality standards.
    • Managed cash and card transactions, delivering food to customers swiftly while addressing inquiries to ensure satisfaction.
    • Maintained cleanliness of bathrooms, dining areas, and workspaces, upholding health and hygiene regulations.
    • Restocked inventory and supplies during shifts, supporting seamless operations and team efficiency.
    • Collaborated with team members to prioritize tasks and meet service goals during peak hours, fostering a positive work environment.

Education

Bachelor's degree - Music Education

University of Nevada-Las Vegas
Las Vegas, NV
05-2028

Skills

  • Customer Service and Conflict Resolution
  • Problem-Solving and Critical Thinking
  • Cash Handling and Transaction Management
  • Multitasking and Organization
  • Time Management and Scheduling
  • Sales and Client Engagement
  • Data Entry and Record Management
  • Facility Maintenance and Quality Control
  • Team Leadership and Collaboration
  • Proficiency in Microsoft Office and POS Systems
  • Empathy and Active Listening

Certification

Driver's License, 12/22, 01/29

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Mesquite Business Center and Uhaul
01.2022 - 03.2025

Customer Service Representative

YUM! Brands, Inc.
02.2020 - 08.2020

Bachelor's degree - Music Education

University of Nevada-Las Vegas

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Shari Brumaghin