Shari Carmichael
Lawrenceburg,IN
Summary
Dedicated professional with expertise in customer relationship management and operations. Proven ability to enhance patient experiences and streamline processes while maintaining high levels of satisfaction.
Overview
8
8
years of professional experience
Work History
Business Associate
Mortenson Family Dental
Lawrenceburg, IN
07.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Collaborated with dental staff to streamline communication and improve patient experience.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Engaged with customers to build business relationships.
- Facilitated seamless communication between internal teams as well as external partners to ensure alignment on objectives.
Front Desk Coordinator
CMHC
Lawrenceburg, IN
11.2021 - 06.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate patient records in electronic health systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented office procedures that improved workflow efficiency and reduced wait times for patients.
- Resolved patient inquiries and concerns promptly, contributing to high levels of satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
Customer Care Representative
Gardens Alive, Inc. D/b/a/ Breck's
Lawrenceburg, IN
05.2021 - 08.2021
- Resolved customer inquiries through multiple communication channels including phone, email, and chat.
- Assisted in processing orders, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Managed product returns and exchanges, streamlining processes to improve operational efficiency.
- Collaborated with team members to develop solutions for customer complaints and feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
Benchmark River and Rail Terminals
Cincinnati, OH
03.2018 - 03.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed inventory to ensure timely fulfillment of customer requests.
- Implemented process improvements that enhanced response times for customer support issues.
- Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
- Communicated with operators to share information related to product.
- Answered customer calls professionally and routed to appropriate person.
- Assisted in optimizing material flow with proper routing and documentation of trucks entering the facility.
Education
High School Diploma -
East Central High School
St. Leon1997
Skills
- Operations management
- Data analytics
- Analytical thinking
- Quantitative skills
- Professionalism
- Customer relationship management
- Relationship building
- Adaptability and flexibility
- Active listening
- Effective communication
- Problem-solving abilities
- Teamwork
Timeline
Business Associate
Mortenson Family Dental
07.2023 - Current
Front Desk Coordinator
CMHC
11.2021 - 06.2023
Customer Care Representative
Gardens Alive, Inc. D/b/a/ Breck's
05.2021 - 08.2021
Customer Service Representative
Benchmark River and Rail Terminals
03.2018 - 03.2021
High School Diploma -
East Central High School