Shari Crist
Medical Field
Mechanic Falls
Summary
Professional with experience in healthcare administration, equipped to oversee patient access operations with focus on efficiency and quality. Extensive expertise in patient access management. Skilled in streamlining workflows and enhancing patient experience through efficient registration processes. Known for fostering team collaboration and adapting to dynamic healthcare environments. Proven ability to manage complex administrative tasks and provide exceptional patient service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Ensemble Health Partners
02.2024 - Current
- Facilitate cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Champion a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Establish strong relationships with staff through effective communication channels to support and facilitate monthly client goals.
- Manage day-to-day operations of the Patient Access department, ensuring all tasks are completed accurately and in a timely manner.
- Reduce employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Enhance patient satisfaction with improved communication strategies and timely resolution of issues.
- Conduct regular performance reviews for staff members, providing constructive feedback, and setting goals for future growth and development.
- Optimize staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Maintain compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Serve as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Implement performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Streamline patient registration process by implementing efficient workflows and reducing wait times.
- Oversee staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Implement quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Stay calm under pressure to and successfully dealt with difficult situations.
- Communicate with patients, ensuring that medical information was kept private.
- Recruit, hire and train staff, providing direct supervision, ongoing staff development and continuing education to employees.
Manager
Roopers Beverage and Redemption
03.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Patient Account Representative
St. Mary's D'Youville Pavilion
10.2018 - 03.2021
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Contacted patients after insurance was calculated to obtain payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Posted payments and processed refunds.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Prepared reports detailing billing actions, flags, and other key information.
- Responded to patient, family, and external payer inquiries.
- Electronically submitted bills according to compliance guidelines.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
Registrar
St. Mary's Regional Medical Center
09.2015 - 10.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Served as a liaison between patients, physicians, and insurance companies to resolve any issues or concerns promptly.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Developed a comprehensive understanding of medical terminology, aiding in the accurate documentation of patient visits and diagnoses.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Promoted a culture of continuous improvement by actively participating in team meetings, sharing ideas for process enhancements that benefit both staff members and patients alike.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Played an integral role in improving departmental performance metrics through diligent work ethic and commitment to excellence.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Business Administration Management
Central Maine Community College
Auburn, ME12-2021
Skills
Effective problem solving
Team management
Revenue cycle management
Insurance verification
HIPAA compliance
Strong leadership
Patient education
Customer follow-up
Friendly and outgoing
Customer service
Data entry
Conflict resolution
Team leadership
Verbal and written communication
Multitasking and organization
Certification
Certified Revenue Cycle Representative
Timeline
Certified Revenue Cycle Representative
08-2024
Patient Access Supervisor
Ensemble Health Partners
02.2024 - Current
Manager
Roopers Beverage and Redemption
03.2021 - 12.2023
Patient Account Representative
St. Mary's D'Youville Pavilion
10.2018 - 03.2021
Registrar
St. Mary's Regional Medical Center
09.2015 - 10.2018
Business Administration Management
Central Maine Community College
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