Shari DeBolt
RIVERVIEW
Summary
Dynamic professional with a strong background in customer service and technical support, honed at Verizon. Recognized for exceptional communication and critical thinking skills, effectively resolving conflicts and enhancing customer loyalty. Proven expertise in fiber optic safety and collaborative teamwork, consistently delivering results that exceed expectations.
Overview
28
28
years of professional experience
Work History
Teacher's Assistant
Eastbay Christian School
05.2022 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Fiber Network Field Technician
Verizon/Frontier
06.2007 - 03.2022
- Demonstrated exceptional professionalism and commitment to excellence by consistently adhering to company policies and safety guidelines.
- Increased overall system stability by conducting thorough testing after each installation or repair job.
- Expanded professional knowledge base continuously, staying current on emerging trends and best practices in the field of network technology.
Administrative Assistant
Verizon
06.2005 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Representative/Escalation Specialist
GTE/Verizon/Frontier
05.1997 - 03.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Robinson High School
Tampa, FLSkills
- Positive attitude
- Effective communication
- Computer skills
- Collaborative teamwork
- Customer service
- Critical thinking
- Data entry
- Fiber optic safety
Timeline
Teacher's Assistant
Eastbay Christian School
05.2022 - Current
Fiber Network Field Technician
Verizon/Frontier
06.2007 - 03.2022
Administrative Assistant
Verizon
06.2005 - 06.2007
Customer Service Representative/Escalation Specialist
GTE/Verizon/Frontier
05.1997 - 03.2005
High School Diploma -
Robinson High School
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