Shari Espinoza
Brooklyn,NY
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Prebilling Specialist
Heart To Heart Home Care Agency
2023.11 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Skilled at working independently and collaboratively in a team environment.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Transportation Associate
Amazon
2021.04 - 2023.09
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected truck for defects and safe operating condition before, during and after trips.
Warehouse Associate Team Lead
Amazon
2017.11 - 2021.04
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed comprehensive staff training program to improve employee performance and morale.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Customer Service Representative
Fifty50 Medical
2018.05 - 2019.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Credited Certificate - Medical Billing And Coding
Texas State University
San Marcos, TX10.2024
Associate of Science - Health Sciences
Dallas Community College
Dallas, TX06.2022
High School Diploma -
Nimitz High School
Irving, TX06.2016
Skills
- Customer Consulting
- Customer Relations
- Taking Client Histories
- Patient Eligibility Requirements
- Adaptable and Flexible
- Teamwork and Collaboration
- Computer Proficiency
- Document and Records Management
- Call Volume and Quality Metrics
- Problem-Solving Ability
- Follow Safety Procedures
- Creative Solutions
Languages
Spanish
Native or Bilingual
Timeline
Prebilling Specialist
Heart To Heart Home Care Agency
2023.11 - Current
Transportation Associate
Amazon
2021.04 - 2023.09
Customer Service Representative
Fifty50 Medical
2018.05 - 2019.08
Warehouse Associate Team Lead
Amazon
2017.11 - 2021.04
Credited Certificate - Medical Billing And Coding
Texas State University
Associate of Science - Health Sciences
Dallas Community College
High School Diploma -
Nimitz High School
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