Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Prebilling Specialist
Heart To Heart Home Care Agency
11.2023 - Current
Developed strong client relationships through consistent communication and attentive service.
Skilled at working independently and collaboratively in a team environment.
Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Proven ability to learn quickly and adapt to new situations.
Paid attention to detail while completing assignments.
Transportation Associate
Amazon
04.2021 - 09.2023
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Inspected truck for defects and safe operating condition before, during and after trips.
Warehouse Associate Team Lead
Amazon
11.2017 - 04.2021
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Developed comprehensive staff training program to improve employee performance and morale.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Customer Service Representative
Fifty50 Medical
05.2018 - 08.2019
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers about billing, payment processing and support policies and procedures.
Education
Credited Certificate - Medical Billing And Coding
Texas State University
San Marcos, TX
10.2024
Associate of Science - Health Sciences
Dallas Community College
Dallas, TX
06.2022
High School Diploma -
Nimitz High School
Irving, TX
06.2016
Skills
Customer Consulting
Customer Relations
Taking Client Histories
Patient Eligibility Requirements
Adaptable and Flexible
Teamwork and Collaboration
Computer Proficiency
Document and Records Management
Call Volume and Quality Metrics
Problem-Solving Ability
Follow Safety Procedures
Creative Solutions
Languages
Spanish
Native or Bilingual
Timeline
Prebilling Specialist
Heart To Heart Home Care Agency
11.2023 - Current
Transportation Associate
Amazon
04.2021 - 09.2023
Customer Service Representative
Fifty50 Medical
05.2018 - 08.2019
Warehouse Associate Team Lead
Amazon
11.2017 - 04.2021
Credited Certificate - Medical Billing And Coding
Texas State University
Associate of Science - Health Sciences
Dallas Community College
High School Diploma -
Nimitz High School
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