Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shari Espinoza

Brooklyn,NY

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

6
6
years of professional experience

Work History

Prebilling Specialist

Heart To Heart Home Care Agency
11.2023 - Current
  • Developed strong client relationships through consistent communication and attentive service.
  • Skilled at working independently and collaboratively in a team environment.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Transportation Associate

Amazon
04.2021 - 09.2023
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Inspected truck for defects and safe operating condition before, during and after trips.

Warehouse Associate Team Lead

Amazon
11.2017 - 04.2021
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Customer Service Representative

Fifty50 Medical
05.2018 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Credited Certificate - Medical Billing And Coding

Texas State University
San Marcos, TX
10.2024

Associate of Science - Health Sciences

Dallas Community College
Dallas, TX
06.2022

High School Diploma -

Nimitz High School
Irving, TX
06.2016

Skills

  • Customer Consulting
  • Customer Relations
  • Taking Client Histories
  • Patient Eligibility Requirements
  • Adaptable and Flexible
  • Teamwork and Collaboration
  • Computer Proficiency
  • Document and Records Management
  • Call Volume and Quality Metrics
  • Problem-Solving Ability
  • Follow Safety Procedures
  • Creative Solutions

Languages

Spanish
Native or Bilingual

Timeline

Prebilling Specialist

Heart To Heart Home Care Agency
11.2023 - Current

Transportation Associate

Amazon
04.2021 - 09.2023

Customer Service Representative

Fifty50 Medical
05.2018 - 08.2019

Warehouse Associate Team Lead

Amazon
11.2017 - 04.2021

Credited Certificate - Medical Billing And Coding

Texas State University

Associate of Science - Health Sciences

Dallas Community College

High School Diploma -

Nimitz High School

Similar Profiles

CREATE PROFILE
Shari Espinoza