Shari Fording
Lake Forest,CA
Summary
Dynamic operations leader with a proven track record at CVS Pharmacy, excelling in team building and customer engagement. Skilled in training and mentoring, I enhanced workflow efficiency and improved customer satisfaction through effective problem-solving. Committed to performance improvements and adept in inventory management, I drive results while fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Operations
CVS Pharmacy
04.2024 - Current
- Trained new employees on operational procedures and best practices.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Resolved operational issues promptly to maintain seamless workflow continuity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Insurance Verification Specialist
Sk & Associates
01.2021 - 03.2024
- Conducted thorough verification of documentation to ensure compliance with regulatory standards.
- Reviewed and analyzed discrepancies in client information, implementing corrective measures as needed.
- Provided expert guidance on best practices in document verification to enhance team performance.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
Senior Student Loan Advisor
Document Preparation Solutions
08.2017 - 2020
- Advised clients on student loan options and repayment strategies.
- Analyzed financial situations to recommend tailored loan solutions.
- Educated borrowers on eligibility criteria and application processes.
- Facilitated workshops to enhance understanding of student loan management.
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
- Educated clients about the benefits of various forgiveness programs available to them, empowering informed decision-making processes.
Education
Psychology
Santa Ana College
Santa Ana, California, CASkills
- Training and mentoring
- Team building
- Operations management
- Customer engagement
- New employee hiring
- Customer relations
- Decision-making
- Effective leader
- Customer service
- Performance improvements
- Inventory tracking and management
- Teamwork and collaboration
- Employee motivation
- Staff management
- Goal setting
- Team leadership
Timeline
Assistant Manager of Operations
CVS Pharmacy
04.2024 - Current
Insurance Verification Specialist
Sk & Associates
01.2021 - 03.2024
Senior Student Loan Advisor
Document Preparation Solutions
08.2017 - 2020
Psychology
Santa Ana College