Shari Franklin
Minot,ND
Summary
Dependable healthcare professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 5 years of relevant work experience.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
White Wilson Medical Center
09.2017 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contacted insurance companies for patient medical billing operations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and validated patient demographics and insurance information.
- Providing excellent customer service by promptly answering patient inquiries.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Successfully completes over 100+ patient charts daily.
- Achieved monthly audit score over department standard of 97%.
- Providing excellent customer service by promptly answering patient inquiries
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians
Medical Technician
Meridian At Westwood
09.2016 - 09.2017
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion
- Administered medications and performed basic and advanced patient assessments
- Followed appropriate disinfecting procedures to sterilize medical equipment
Direct Support Professional
Fort Walton Beach Medical Center
05.2014 - 10.2016
- Led patient or group recreational activities for enhanced patient outcomes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Supervised daily activities and provided assistance to staff.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained clean, safe, and well-organized patient environment.
- Scheduled daily and weekly care hours for client caseload.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Transported clients to and from medical appointments with safety and efficiency
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Led patient or group recreational activities for enhanced patient outcomes
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Maintained clean, safe, and well-organized patient environment
- Assisted with daily living activities, running errands, and household chores
Education
H.S. Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL06.2010
Skills
- Medical Billing and Collections
- Insurance Company Knowledge
- Verifying Eligibility
- Patient Registration
- Front Desk Operations
- Medical Terminology
- Customer Satisfaction
- Electronic Health Records Systems
- Specialist Referrals
- Insurance Billing
Timeline
Patient Access Specialist
White Wilson Medical Center
09.2017 - Current
Medical Technician
Meridian At Westwood
09.2016 - 09.2017
Direct Support Professional
Fort Walton Beach Medical Center
05.2014 - 10.2016
H.S. Diploma -
Choctawhatchee Senior High School