Summary
Overview
Work History
Education
Skills
Timeline
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SHARI GOBER

MURFREESBORO,TN

Summary

Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

29
29
years of professional experience

Work History

LEAD CLINICAL INFORMATICIST

Ascension
Murfreesboro, TN
07.2023 - Current
  • Collaborated with management in multiple departments to drive clinical process change initiatives.
  • Analyzed information systems and applications to identify specifications for implementation projects.
  • Supported development and application of strategic vision for company-wide information system improvements and growth.
  • Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
  • Contributed to implementation and consistent maintenance of company's clinical information system.
  • Collected, recorded and analyzed data related to nursing care of patients.
  • Analyzed computer and information technologies to determine applicability to nursing practice, education, administration and research.
  • Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
  • Assessed computer and information technologies to determine applicability to nursing practice, education and administration.
  • Used informatics science to implement technological solutions to resolve clinical or health care administrative problems.
  • Developed, implemented and evaluated informatics solutions and data structures to support patients and health care professionals.
  • Implemented policies and practices to foster patient data privacy and confidentiality.
  • Developed and delivered training programs for health information technology, creating operating manuals.
  • Used informatics science to design and implement health information technology applications, resolving clinical or health care administrative problems.
  • Designed, conducted and provided support to nursing informatics research.
  • Installed, repaired, or performed troubleshooting telehealth technology applications or systems.
  • Spearheaded training programs for health information technology.
  • Informed local, state, national and international health policies on information management and communication.
  • Consulted with nurses regarding hardware or software configuration.

Clinical Informatics Specialist

Ascension
Murfreesboro, TN
07.2019 - 06.2023
  • Collaborated with management in multiple departments to drive clinical process change initiatives.
  • Analyzed information systems and applications to identify specifications for implementation projects.
  • Supported development and application of strategic vision for company-wide information system improvements and growth.
  • Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
  • Contributed to implementation and consistent maintenance of company's clinical information system.
  • Collected, recorded and analyzed data related to nursing care of patients.
  • Analyzed and interpreted patient, nursing or information systems data to improve care.
  • Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
  • Analyzed computer and information technologies to determine applicability to nursing practice, education, administration and research.
  • Assessed computer and information technologies to determine applicability to nursing practice, education and administration.
  • Used informatics science to implement technological solutions to resolve clinical or health care administrative problems.
  • Developed, implemented and evaluated informatics solutions and data structures to support patients and health care professionals.
  • Implemented policies and practices to foster patient data privacy and confidentiality.
  • Developed and delivered training programs for health information technology, creating operating manuals.
  • Used informatics science to design and implement health information technology applications, resolving clinical or health care administrative problems.
  • Designed, conducted and provided support to nursing informatics research.
  • Spearheaded training programs for health information technology.
  • Installed, repaired, or performed troubleshooting telehealth technology applications or systems.
  • Informed local, state, national and international health policies on information management and communication.
  • Consulted with nurses regarding hardware or software configuration.

Application Support Analyst- Surgical Powerchart

Ascension
07.2008 - 07.2019
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Monitored service orders to completion and closed service tickets.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Served as first point of contact for incoming technical service calls and emails.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
  • Incorporated Big Data analytics technologies such as distributed batch processing to large-scale application support planning.
  • Supported internal and external user requests for technical intervention on [Type] software titles.
  • Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
  • Offered go-live support during critical activation period for smooth implementation.
  • Communicated with clients to discuss project milestones, provide status reports and answer questions.
  • Planned and oversaw set-up process from installation to configuration.
  • Answered software and clinical application questions with detailed explanations and examples.
  • Designed training materials and reference guides for end-users.
  • Participated in software testing, writing test cases and scenarios to improve future training.
  • Coordinated with SURGICAL LEADERS to identify and address customer needs.
  • Trained healthcare staff to use and operate CERNER SURGINET.
  • Handled all reporting tasks for each project and updated support policy documentation whenever changes were noted.
  • Offered training sessions to end users to educate on updated systems.
  • Viewed facility layout and system installation to customize educational materials.

Surgical Registered Nurse- TEAM LEAD

ASCENSION SAINT THOMAS HEALTH
MURFREESBORO, TN
07.2002 - 07.2008
  • Oversaw multi-unit operations and addressed operational, staffing and care issues with immediate or long-term impacts.
  • Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
  • Accessed patient medical history, current medications and pre-procedure instructions to confirm adherence and respond to questions.
  • Monitored unexpected patient events, interactions or outcomes and recorded incident report in certain situations.
  • Sterilized and arranged operating equipment and instruments to prepare room for surgery.
  • Maintained aseptic environment to prevent patient infections or other unwanted outcomes.
  • Observed surgical procedures to closely monitor patient and quickly assist physician with potential complications or additional needs.
  • Responded to emergency situations such as [Type] by [Action].
  • Recorded patient outcomes, new post-operative prescriptions and other information in patient charts.
  • Informed patients, family members and caregivers of physician instructions for post-operative at-home care.
  • Assessed patients on admission to evaluate and continually monitor.
  • Communicated with patients and recorded vitals after surgical procedures to evaluate current health status.
  • Performed venipuncture to collect blood and submitted to lab for pre-operative testing.
  • Supported successful administration of care plans by communicating with cross-functional teams.
  • Reported issues or unusual occurrences to charge personnel to act as patient advocate.
  • Assisted with patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Built relationships with pre- and post-surgical patients with compassion and positive attitude.
  • Transported patients to holding area to prepare for operating procedures.
  • Analyzed patient chart data and identification to verify accurate information.
  • Coordinated with patient and attending physician in facilitating discharge and continuing needs for home care or transfer to extended care facility.
  • Minimized infections using ChloraPrep, Mueller and Snowden-Pencer laparoscopic instruments and infection prevention products.
  • Reduced potential infections using ChloraPrep, pre-op prep, Mueller and Snowden-Pence Surgical laparoscopic instruments, capital and infection prevention products.
  • Trained personnel on proper HCM technique.
  • Conducted training on correct HCM techniques and procedures.

SURGICAL RN

ASCENSION SAINT THOMAS HEALTH
MURFREESBORO, TN
07.1995 - 06.2002
  • Monitored unexpected patient events, interactions or outcomes and recorded incident report in certain situations.
  • Sterilized and arranged operating equipment and instruments to prepare room for surgery.
  • Accessed patient medical history, current medications and pre-procedure instructions to confirm adherence and respond to questions.
  • Observed surgical procedures to closely monitor patient and quickly assist physician with potential complications or additional needs.
  • Recorded patient outcomes, new post-operative prescriptions and other information in patient charts.
  • Informed patients, family members and caregivers of physician instructions for post-operative at-home care.
  • Assessed patients on admission to evaluate and continually monitor.
  • Communicated with patients and recorded vitals after surgical procedures to evaluate current health status.
  • Performed venipuncture to collect blood and submitted to lab for pre-operative testing.
  • Supported successful administration of care plans by communicating with cross-functional teams.
  • Reported issues or unusual occurrences to charge personnel to act as patient advocate.
  • Assisted with patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
  • Built relationships with pre- and post-surgical patients with compassion and positive attitude.
  • Transported patients to holding area to prepare for operating procedures.
  • Analyzed patient chart data and identification to verify accurate information.
  • Coordinated with patient and attending physician in facilitating discharge and continuing needs for home care or transfer to extended care facility.
  • Minimized infections using ChloraPrep, Mueller and Snowden-Pencer laparoscopic instruments and infection prevention products.
  • Reduced potential infections using ChloraPrep, pre-op prep, Mueller and Snowden-Pence Surgical laparoscopic instruments, capital and infection prevention products.
  • Trained personnel on proper HCM technique.
  • Conducted training on correct HCM techniques and procedures.

Education

Bachelor of Science - Nursing

MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN
05.1995

Skills

  • Workflow Efficiency
  • Information System Strategy
  • Workflow Processes
  • Patient Care Initiatives
  • Information System Analysis
  • Patient Care Delivery
  • Clinical Process Expertise
  • Quality Improvement
  • Quality Assurance
  • Information Security
  • Information Protection
  • Customer Relations
  • Policy Development
  • Calm Under Pressure
  • Microsoft Office
  • Time Management
  • Project Planning
  • Agile Development Methodologies
  • Excellent Communication
  • Active Listening
  • Reliable and Trustworthy
  • Problem-Solving

Timeline

LEAD CLINICAL INFORMATICIST

Ascension
07.2023 - Current

Clinical Informatics Specialist

Ascension
07.2019 - 06.2023

Application Support Analyst- Surgical Powerchart

Ascension
07.2008 - 07.2019

Surgical Registered Nurse- TEAM LEAD

ASCENSION SAINT THOMAS HEALTH
07.2002 - 07.2008

SURGICAL RN

ASCENSION SAINT THOMAS HEALTH
07.1995 - 06.2002

Bachelor of Science - Nursing

MIDDLE TENNESSEE STATE UNIVERSITY

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SHARI GOBER