Shari Green
Alpharetta,GA
Summary
Customer-focused professional with experience delivering responsive support in fast pace environments. Skilled in managing inbound inquiries, resolving issues efficiently and maintaining positive client relationships. Highly organized and self motivated, with the ability to work independently in a remote environment while maintaining productivity and service quality. Proficient in CRM systems, digital communication tools and multi channel customer support.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Grabir
Atlanta, GA
02.2023 - Current
- Served as a primary point of contact between the company and customers, ensuring clear, professional, and timely communication.
- Accurately entered, updated, and maintained customer and internal data, with careful attention to detail and confidentiality.
- Worked collaboratively with team members to foster a positive, supportive, and cooperative work environment.
- Monitored service performance to ensure customer service standards and service level expectations were consistently met or exceeded.
- Managed the hiring process for customer service positions, including sourcing, screening, and selecting candidates who aligned with the company’s service standards and culture.
Partner Labor Supervisor
Beam Team Inc
Alpharetta, GA
10.2016 - 01.2023
- Managed job postings and recruitment-related tasks with a strong focus on accuracy, organization, and timely follow-up.
- Coordinated schedules and communication throughout the hiring process to ensure a smooth, positive experience for candidates and internal teams.
- Responded to labor-related questions and concerns with professionalism and care, ensuring issues were resolved promptly and appropriately.
Customer Service/Account Manager
Freshworks
Alpharetta, GA
02.2010 - 09.2016
- Supported preferred customers by keeping account details and communication organized in the CRM, ensuring a smooth and consistent service experience.
- Maintained accurate client records to help provide timely, personalized support and follow-up.
- Contributed to improving CRM workflows so customer information was easy to access, helping the team respond quickly and effectively to customer needs.
Education
Communications
Howard University
Washington, DCGeorgia Tech
Cornell University
Skills
- Microsoft 365
- Google Suite
- Communication/Organizational Skills
- Remote Work Experience
- Excellent time management skills
- CRM Software (Salesforce, Zendesk)
Timeline
Customer Service Manager
Grabir
02.2023 - Current
Partner Labor Supervisor
Beam Team Inc
10.2016 - 01.2023
Customer Service/Account Manager
Freshworks
02.2010 - 09.2016
Communications
Howard University
Georgia Tech
Cornell University