Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shari Hales

Summary

Dynamic and results-oriented professional with a proven track record at Marathon Health, adept in EMR proficiency and exceptional in fostering patient support and confidentiality. Skilled in database management and a collaborative team player, I excel in fast-paced environments, significantly enhancing patient care coordination and compliance with HIPAA regulations.

Overview

22
22
years of professional experience

Work History

Patient Support Specialist

Marathon Health
Midvale, UT
09.2023 - Current
  • Experience in scheduling appointments, coordinating care plans, and ensuring compliance with HIPAA regulations and patient confidentiality.
  • Proficient in utilizing electronic health record systems to document patient interactions and maintain accurate records.
  • Solid track record of effectively communicating with patients to address their concerns and provide necessary information.
  • Collaborative team player with a strong customer service focus and ability to work effectively under pressure.
  • Collaborated with healthcare professionals in the coordination of medical tests, procedures, and referrals for patients.
  • Demonstrated ability to adapt quickly to changes in a fast-paced healthcare environment while maintaining professionalism and empathy.

Literacy Teacher/Volunteer

Daybreak Elementary
South Jordan, UT
08.2010 - 09.2023
  • Implemented engaging literacy curriculum for elementary students.
  • Instructed students of various backgrounds and learning styles by employing a variety of instructional resources.
  • Managed a classroom of 30 students for accelerated learning coursework.
  • Administered assessments for incoming students, evaluated student progress through periodic testing
  • Parent volunteer in elementary-age classrooms.

Spin Instrucor/Fitness Coach

Daybreak Community Center
South Jordan, UT
08.2007 - 03.2011
  • Designed and conducted cycling classes for community center patrons.
  • Created personalized workout plans and monitored client's progress to ensure goals were being met.
  • Created and implemented water aerobics class curriculum.
  • Designed and led group fitness classes tailored to participants' skill levels and fitness goals.
  • Counseled clients on lifestyle changes needed to reach health objectives.

Program Director

Bridge Recovery Center
Springdale, UT, UT
01.2003 - 01.2004
  • Manage logistics related to healthcare provider schedules and treatment facility needs.
  • Collaborated with healthcare providers to ensure quality patient care.
  • Ensured patients were supported in their individualized treatment plans.
  • Managed accounts payable.
  • Prepared and served nutritionally balanced meals to patients, adhering to dietary restrictions.
  • Let therapeutic exercise classes tailored to patient needs.

Education

Master of Science - Health Promotion - Disease Prevention

BYU
Provo, UT

Bachelor of Science - Fitness/Wellness Management

BYU
Provo, UT

Skills

  • Microsoft Office Suite
  • Google Suite
  • Database management
  • EMR proficiency
  • Workday
  • HIPAA regulations
  • CPR/BLS certification

Affiliations

  • Hiking, biking, mountains
  • Running
  • Travel
  • Cooking/baking

Timeline

Patient Support Specialist

Marathon Health
09.2023 - Current

Literacy Teacher/Volunteer

Daybreak Elementary
08.2010 - 09.2023

Spin Instrucor/Fitness Coach

Daybreak Community Center
08.2007 - 03.2011

Program Director

Bridge Recovery Center
01.2003 - 01.2004

Master of Science - Health Promotion - Disease Prevention

BYU

Bachelor of Science - Fitness/Wellness Management

BYU

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Shari Hales