Shari Hamilton
Decatur,GA
Summary
Experienced Automotive Parts Specialist with over 10 years of expertise in parts sales, dispatching, customer service, and inventory control. Proven track record in accurately sourcing and processing parts, resolving customer issues, and supporting technicians and wholesale clients. Skilled in Microsoft programs, returns processing, and working in fast-paced environments with a strong focus on team collaboration and efficiency.
Diligent and detail-oriented professional with solid background in parts management and inventory control. Adept at maintaining accurate records and facilitating smooth operations, contributing to efficient workflow. Demonstrated ability to apply strong problem-solving and organizational skills to ensure timely availability of parts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Parts Specialist
Flexcar
08.2025 - Current
- Managed inventory levels and ensured accurate parts availability for service operations.
- Facilitated parts order processing and coordinated with vendors to optimize supply chain efficiency.
- Assisted technicians in identifying and sourcing required components, improving repair turnaround times.
- Trained new staff on inventory management systems and best practices for parts handling.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Managed inventory levels to ensure timely availability of automotive parts.
- Coordinated with suppliers to streamline ordering processes and reduce lead times.
Parts Specialist
AutoNation Nissan
02.2021 - 08.2024
- Handled wholesale parts sales and back counter support for technicians.
- Processed warranty claims and verified invoice accuracy.
- Used inventory systems to locate, order, and track parts.
- Maintained clean and organized workstations and sales floor.
- Informed customers and technicians on pricing and shipping timelines.
- Managed incoming shipments and prepared outgoing orders.
- Collected payments and processed sales slips/contracts.
Parts Consultant
1800 Radiators & A/C
03.2020 - 11.2021
- Managed parts sales and dispatching for customer orders.
- Provided technical guidance on part compatibility and availability.
- Efficiently processed orders and returns in line with company policy.
- Collaborated with accounting and sales teams to resolve customer concerns.
Parts Consultant/Driver
Autoparts International
04.2017 - 02.2018
- Assisted customers with accurate parts selection and purchases.
- Operated POS system for purchases, returns, and exchanges.
- Provided delivery services to clients as a company driver.
- Maintained a clean and organized work area and upheld customer service standards.
Sales Associate/Driver
AutoZone
07.2014 - 01.2017
- Provided excellent customer service and assisted with product selection.
- Resolved customer complaints professionally and efficiently.
- Maintained merchandise displays and cleanliness of the store.
- Performed delivery duties and ensured customer satisfaction on all orders.
- Accurately handled transactions and register operations.
Education
Diploma -
Jonesboro High School
Jonesboro, GA05.2013
Skills
- Automotive Parts Sales & Sourcing
- Wholesale & Retail Customer Service
- Inventory & Returns Processing
- Dispatching & Order Management
- Microsoft Office & Computer Systems
- Time Management & Multi-tasking
- Conflict Resolution & Problem-Solving
- POS System Operation & Cash Handling
- Team Collaboration & Communication
- Inventory management
- Parts ordering
- Technical guidance
- Supply chain optimization
- Invoice verification
- Order processing
- Problem resolution strategies
Certification
- Georgia Used Auto Dealer Training Certification - May 2025
Timeline
Parts Specialist
Flexcar
08.2025 - Current
Parts Specialist
AutoNation Nissan
02.2021 - 08.2024
Parts Consultant
1800 Radiators & A/C
03.2020 - 11.2021
Parts Consultant/Driver
Autoparts International
04.2017 - 02.2018
Sales Associate/Driver
AutoZone
07.2014 - 01.2017
Diploma -
Jonesboro High School
Georgia Used Auto Dealer Certification
Allows a business or individual to legally buy, sell, or exchange used vehicles for profit.