Summary
Overview
Work History
Education
Certification
Timeline
Generic

Shari Hughes

Ellenwood,GA

Summary

Retired Customer Service Agent who is a personable, flexible, and hardworking self-starter looking to add talent and skill to aid in a positive customer experience. Authorized to work in the US for any employer

Overview

37
37
years of professional experience
1
1
Certification

Work History

Staff Nursery Teacher

Hope Academy
09.2015 - Current
  • Provide basic care for children ages 0-2 years of age which includes feeding, grooming, and changing diapers
  • Developing age-appropriate socialization skills in children
  • Encourage positive behavior and good manners
  • Use various learning methods such as stories, games, and drawing to intellectually stimulate children.

Instore Shopper

Instacart At Publix
McDonough, GA
08.2019 - 03.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers via chat on mobile application to meet order requirements and service expectations.
  • Selected best-quality perishable items such as meat and produce.

Remote Customer Service Agent

Nelson Business Solutions LLC/Barnes & Noble
01.2015 - 09.2015
  • Data Entry and Documentation
  • Deliver innovative, prompt and individualized support to customers via calls, emails, chats in a 24/7/365 environment
  • Provide Inbound Sales, Assistance with Order Fulfillment, Account Set-up, Verification, and Maintenance
  • Product Upgrades and Replacements.

Transport Driver/Owner Operator

Loving Drops Transport Service
03.2013 - 09.2015
  • Provide safe and reliable transportation to children before and after school for parents in need
  • Assist elderly and disabled patients with transport to doctor appointments and outpatient procedures
  • Provide shopping services for home bound individuals.

Airport and Cargo Sales Agent

Continental Airlines/United Airlines
04.1987 - 03.2013
  • Operated multi line phone system processing 40+ inbound calls per day
  • Created and filed online MAWB and HAWB shipping records
  • Billed and collected client fees for a high-volume sales environment
  • Insured adherence to import and export procedures in conjunction with US Customs and Border
  • Protection
  • Investigated, analyzed and resolved client inquiries with compassion and fairness
  • Assisted freight customers with information on rates, schedules, routing and flight status for freight shipments and live animals
  • Trained 10+ employees on four airline computer systems and customer service policies and procedures

Education

Bachelor of Science - Business Administration and Management

Kean University

Certification

  • 60 wpm (10+ years)
  • Multi-Line Phone System (10+ years)
  • Multi-Tasking (10+ years)
  • Customer Service (10+ years)
  • As400 (10+ years)
  • POS (10+ years)
  • Sabre (10+ years)
  • Microsoft Word
  • Warehouse Inventory and Freight Experience (10+ years)

Timeline

Instore Shopper

Instacart At Publix
08.2019 - 03.2021

Staff Nursery Teacher

Hope Academy
09.2015 - Current

Remote Customer Service Agent

Nelson Business Solutions LLC/Barnes & Noble
01.2015 - 09.2015

Transport Driver/Owner Operator

Loving Drops Transport Service
03.2013 - 09.2015

Airport and Cargo Sales Agent

Continental Airlines/United Airlines
04.1987 - 03.2013

Bachelor of Science - Business Administration and Management

Kean University
  • 60 wpm (10+ years)
  • Multi-Line Phone System (10+ years)
  • Multi-Tasking (10+ years)
  • Customer Service (10+ years)
  • As400 (10+ years)
  • POS (10+ years)
  • Sabre (10+ years)
  • Microsoft Word
  • Warehouse Inventory and Freight Experience (10+ years)
Shari Hughes