Shari Hughes
Ellenwood,GA
Summary
Retired Customer Service Agent who is a personable, flexible, and hardworking self-starter looking to
add talent and skill to aid in a positive customer experience.
Authorized to work in the US for any employer
Overview
37
37
years of professional experience
1
1
Certification
Work History
Staff Nursery Teacher
Hope Academy
09.2015 - Current
- Provide basic care for children ages 0-2 years of age which includes feeding, grooming, and changing diapers
- Developing age-appropriate socialization skills in children
- Encourage positive behavior and good manners
- Use various learning methods such as stories, games, and drawing to intellectually stimulate children.
Instore Shopper
Instacart At Publix
McDonough, GA
08.2019 - 03.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers via chat on mobile application to meet order requirements and service expectations.
- Selected best-quality perishable items such as meat and produce.
Remote Customer Service Agent
Nelson Business Solutions LLC/Barnes & Noble
01.2015 - 09.2015
- Data Entry and Documentation
- Deliver innovative, prompt and individualized support to customers via calls, emails, chats in a 24/7/365 environment
- Provide Inbound Sales, Assistance with Order Fulfillment, Account Set-up, Verification, and Maintenance
- Product Upgrades and Replacements.
Transport Driver/Owner Operator
Loving Drops Transport Service
03.2013 - 09.2015
- Provide safe and reliable transportation to children before and after school for parents in need
- Assist elderly and disabled patients with transport to doctor appointments and outpatient procedures
- Provide shopping services for home bound individuals.
Airport and Cargo Sales Agent
Continental Airlines/United Airlines
04.1987 - 03.2013
- Operated multi line phone system processing 40+ inbound calls per day
- Created and filed online MAWB and HAWB shipping records
- Billed and collected client fees for a high-volume sales environment
- Insured adherence to import and export procedures in conjunction with US Customs and Border
- Protection
- Investigated, analyzed and resolved client inquiries with compassion and fairness
- Assisted freight customers with information on rates, schedules, routing and flight status for freight shipments and live animals
- Trained 10+ employees on four airline computer systems and customer service policies and procedures
Education
Bachelor of Science - Business Administration and Management
Kean University
Certification
- 60 wpm (10+ years)
- Multi-Line Phone System (10+ years)
- Multi-Tasking (10+ years)
- Customer Service (10+ years)
- As400 (10+ years)
- POS (10+ years)
- Sabre (10+ years)
- Microsoft Word
- Warehouse Inventory and Freight Experience (10+ years)
Timeline
Instore Shopper
Instacart At Publix
08.2019 - 03.2021
Staff Nursery Teacher
Hope Academy
09.2015 - Current
Remote Customer Service Agent
Nelson Business Solutions LLC/Barnes & Noble
01.2015 - 09.2015
Transport Driver/Owner Operator
Loving Drops Transport Service
03.2013 - 09.2015
Airport and Cargo Sales Agent
Continental Airlines/United Airlines
04.1987 - 03.2013
Bachelor of Science - Business Administration and Management
Kean University
- 60 wpm (10+ years)
- Multi-Line Phone System (10+ years)
- Multi-Tasking (10+ years)
- Customer Service (10+ years)
- As400 (10+ years)
- POS (10+ years)
- Sabre (10+ years)
- Microsoft Word
- Warehouse Inventory and Freight Experience (10+ years)