Shari Jones

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives, and communication goals.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Achieved results by working with staff to meet established targets.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Maintained proper communication with providers.

Traveled to health facilities to retrieve medical records.

Maintained appropriate records with patient lists.

Follow proper instructions given by management.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

• Utilized physical strength to move mail and packages of varying sizes and weights.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Maintained high level of confidentiality with mail items in line with regulations.
• Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule shifts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.