Shari Klein

• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Responsible for multiple F&B outlets including:

ala carte dining, beverage cart service, catering and events.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Managed bar and wait staff and directed hiring program.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Purchased food and cultivated strong vendor relationships.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Developed unique events and special promotions to drive sales.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Coordinated with catering staff to deliver food services for special events and functions.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.