Warm, inspiring and confident sales and service professional with knowledge of what is hot and what is not. Some may call me a socialite, others may label me as a shark. I prefer to think of myself as an independent woman, here to empower people to reach their highest self. Focused on motivating each individual to elevate and never settle for less.
Hi, I’m
Shari Louis
Carteret,NJ
Summary
Overview
10
years of professional experience
Work History
Horizon BCBSNJ
Customer Service Representative
08.2024 - Current
Job overview
- Document calls and complaints using call center's CRM database.
- Investigate and resolve accounting, service and delivery concerns.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Escalate complicated customer account issues to supervisors and help desk workers.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction (avg. 22 calls per day). Closing 50+ tickets on average.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Domidocs, Inc
Customer Service Representative
01.2021 - 01.2023
Job overview
- Demonstrated excellent communication skills (phone, emails, chats, and texts). High-ticket sales, closing 100 per day. Including cold-calls.
- Handled customer issues by providing appropriate solutions and alternatives within time limits; follow-up to ensure resolution.
- Kept records of customer interaction. 500+ in CRM system.
- Educated customers about billing, payment processing and membership perks.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with higher management(Including the CEO), operations, marketing, and social media management teams to develop solutions and accomplish shared objectives.
MySpace NYC
Licensed Real Estate Agent
09.2018 - 12.2020
Job overview
- Utilized my photography skills to take, edit and curate online content in order to market over 100 properties in NYC. (Brooklyn, Manhattan/Harlem, some LIC and BX).
- Kept it real with my clients. Listened, collaborated and directed them to the best locations, apartment layout for their lifestyle and vision.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained a certain eloquence to influence, inspire and empower renters. Letting them know they are worthy of the finer things in life and whatever they see for themselves is attainable.
- Never afraid to Upsell. Once I learned the renters salary and desired location, I always found a way to make them look past the "budget" and focus more on picking the right space for their lifestyle.
- Lots and lots of client meetings at some of the most lavish spots in NYC. 40/40 when in Flatiron, Brooklyn Beso in Bedstuy. In Harlem, we would meet at Dwyer Cultural Center for some arts gazing. I needed to vibe with my clients in order to best service them.
- Closed the deal. Even if the renter was not the "ideal" candidate, I would go the extra mile in order to get their application approved.
- Formed longstanding relationships with many NYC landlords.
Lord & Taylor LLC
Retail Sales Associate Cashier
01.2016 - 01.2017
Job overview
- Helped customers complete purchases, locate items, and join reward programs. Approximately services 80 customers on the weekends.
- Developed strong customer relationships through excellent customer service.
- Demonstrated superior knowledge of beauty products to customers, including ingredients and benefits
- Utilized POS system for all transactions and maintained accurate records of sales activity.
- Built extensive client base through referrals from satisfied customers.
- Initiated upselling techniques to increase sales volume; Consistently exceeded daily sales goals in fast-paced environment.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Trained new staff members on company policies, procedures, and product information.
Education
Centenary UniveristyHackettstown, NJ
Associate of Arts from Individualized Studies
05.2026
University Overview
- Dance Team member and choreographer
- Yoga
- Pottery Club
Skills
- Exceptional communication
- Sales target achievement
- Effective relationship building
- Product recommendations
- Cross-selling and upselling
- Professional appearance
- Sales forecasting
- Teamwork
- Problem-solving abilities
- Brand representation
- Attention to detail
- Familiar with commission structures
Timeline
Customer Service Representative
Horizon BCBSNJ
08.2024 - Current
Customer Service Representative
Domidocs, Inc
01.2021 - 01.2023
Licensed Real Estate Agent
MySpace NYC
09.2018 - 12.2020
Retail Sales Associate Cashier
Lord & Taylor LLC
01.2016 - 01.2017
Centenary Univeristy
Associate of Arts from Individualized Studies
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