Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shari-Lyn Reiser

Port Ewen,NY

Summary


Professional with high standards and focus on achieving results. Background includes overseeing registration processes, enhancing operational efficiency, and ensuring compliance with policies. Strong emphasis on team collaboration, adaptable to changing needs, and reliable in delivering consistent outcomes. Skilled in problem-solving, process improvement, and customer service.

Overview

15
15
years of professional experience

Work History

Registration Supervisor

Health Alliance Hospital
08.2013 - Current
  • Oversaw daily operations of the registration department, maintaining a high level of accuracy and integrity in record keeping.
  • Promoted a positive work environment through clear communication, effective leadership, and recognition of employee achievements.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
  • Served as a subject matter expert on registration processes, providing consultation to other departments as needed.
  • Coordinated cross-training initiatives to ensure adequate coverage during peak times or staff absences, increasing overall productivity.
  • Researched and resolved complex registration issues, resulting in improved patient experiences and streamlined billing processes.
  • Implemented quality control measures to minimize errors and maintain compliance with regulatory standards.
  • Evaluated department performance metrics, identifying areas for improvement and implementing targeted action plans to achieve desired results.
  • Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
  • Increased patient satisfaction scores with improved communication and timely service.
  • Mentored new staff members, providing support and guidance to help them achieve success in their roles.
  • Assisted in the development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
  • Facilitated communication between departments regarding patient registrations, improving interdisciplinary collaboration and reducing delays in care delivery.
  • Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
  • Led team of registration staff, providing ongoing training and professional development opportunities.
  • Actively participated in hospital-wide initiatives aimed at improving overall operational efficiency and patient satisfaction levels.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 21 employees.
  • Maintained daily and future schedules of all Registration staff.

Administrative Assistant

River Valley Rehabilitation Center and SNF
09.2010 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

Education

High School Diploma -

West Islip Senior High School
West Islip, NY
06-1995

Skills

  • Effective workload management
  • Deadline management
  • Task delegation
  • Workforce scheduling
  • Collaborative teamwork
  • Service excellence
  • Detail-oriented approach
  • Effective multitasking
  • Adaptability to change
  • Coaching individuals
  • Workload prioritization
  • Motivational skills

Timeline

Registration Supervisor

Health Alliance Hospital
08.2013 - Current

Administrative Assistant

River Valley Rehabilitation Center and SNF
09.2010 - 08.2013

High School Diploma -

West Islip Senior High School

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