Shari Mahon
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Yeoman
United States Navy, USN
05.2017 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Ringer/Sales Associate, Customer Agent Executive
Macy's
11.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Alorica
06.2015 - 08.2016
- Obtained client information by answering telephone calls; interviewing clients; verifying information and informed clients by explaining procedures; answering questions; providing information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Filing Clerk
Ministry of Labour & Social Security Jamaica
08.2013 - 08.2014
- Filing-Maintaining filing systems and compiling records of office activities
- Data Entry- Checking and entering data, updating and maintaining databases.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Education
Bachelor of Arts - Homeland Security
American Public University System
Charles Town, WV06.2022
Skills
- Administrative Clerk
- Customer Service
- Cash Register Operation
- Team Meetings
- Customer Inquiries
Timeline
Yeoman
United States Navy, USN
05.2017 - Current
Ringer/Sales Associate, Customer Agent Executive
Macy's
11.2016 - 05.2017
Customer Service Representative
Alorica
06.2015 - 08.2016
Filing Clerk
Ministry of Labour & Social Security Jamaica
08.2013 - 08.2014
Bachelor of Arts - Homeland Security
American Public University System
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