Shari Martin
Hemet,CA
Summary
Expert fiscal operations manager supervising $500+ million in yearly revenue. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Proactive leader with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and builds strong vendor and employee relationships with retention. Commended for innovation and creative problem-solving to address business challenges.
Overview
25
25
years of professional experience
Work History
Fiscal Operations & Business Manager
Gosch Auto Group
09.2018 - Current
- Expertly managed financials of a $500+ million enterprise with multiple locations with multiple reporting departments.
- Increased overall team productivity by fostering a positive work environment and providing effective and strategic leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company resulting in increased revenue.
- Managed cross-functional teams of 50+, ensuring timely completion of projects within budget constraints.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team goals resulting in enhanced team environment.
- Oversaw complete financial operations, maintaining accurate records and ensuring compliance with industry regulations, laws, and state reporting.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Streamlined business processes by implementing new programs, management tools and techniques.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Business Office Manager
Gosch Auto Group
04.2008 - 09.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Service & Contracts Assistant Manager
Gosch Auto Group
01.1999 - 04.2008
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
- Streamlined appointment scheduling for improved efficiency and enhanced customer experience.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
- Effectively managed service department inventory, minimizing waste and ensuring availability of necessary parts and supplies.
- Trained new hires on company policies, procedures, and software systems, ensuring efficient integration into the team environment.
- Assisted management in creating an annual budget plan covering department expenses based on historical data analysis.
- Streamlined customer service by efficiently processing vehicle registrations and driver's license applications.
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Trained extensive amounts of less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Education
Business
Santa Rosa Community College
Santa Rosa, CASkills
- Budget Administration
- Contract Management
- Policy Implementation
- Documentation and Reporting
- Employee Management
- Business Development
- Financial Management
- Operations Management
- Workforce Management
- Compliance Monitoring
- Expense Reporting
- Inventory Control
Timeline
Fiscal Operations & Business Manager
Gosch Auto Group
09.2018 - Current
Business Office Manager
Gosch Auto Group
04.2008 - 09.2018
Service & Contracts Assistant Manager
Gosch Auto Group
01.1999 - 04.2008
Business
Santa Rosa Community College
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