Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Shari Maxwell

Hampton,VA

Summary

Dynamic Unit Director at Bojangles' Famous Chicken 'n Biscuits with proven expertise in strategic planning and conflict resolution. Successfully enhanced operational efficiency and employee performance through effective training and leadership. Recognized for fostering strong relationships and driving customer satisfaction, while managing budgets and ensuring compliance with safety standards. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Productive unit manager with highly developed skills the field. Hands-on experience managing financial resources and providing exceptional customer service in healthcare facility. Resolves problems quickly. Skilled in managing and maintaining physician orders and supervising nursing staff according to policies and regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Unit Director

Bojangles' Famous Chicken 'n Biscuits
Hampton, VA
01.2012 - 02.2025
  • Addressed and resolved customer complaints, ensuring satisfaction and maintaining service quality.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored daily operations within the department in order to maximize efficiency levels.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Developed strategic plans outlining long-term goals for the department's growth and success.
  • Recruited and trained new employees to meet job requirements.
  • Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
  • Monitored compliance with health and safety regulations, ensuring a safe work environment.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed unit's budget and trained and hired employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Fostered strong relationships with stakeholders, including customers, staff, and suppliers.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established standards of quality control and safety regulations in compliance with established guidelines.
  • Managed inventory, ensuring adequate stock levels and timely procurement of supplies.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed day-to-day duties accurately and efficiently.

Cleaning Supervisor

Self-employeed
Hampton, VA
06.2023 - 01.2024
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Swept and damp-mopped private stairways and hallways.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Practiced safe work habits and wore protective safety equipment.
  • Maintained records of completed tasks including work orders and time sheets.
  • Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
  • Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Certificate - Flow of Operations

Bo University
Virginia Beach, VA
08-2024

Medical Assistant Certification - Medical Assitant

Everest College
Hampton Va
03-2013

Skills

  • Customer Engagement
  • Conflict resolution
  • Leadership in Team Settings
  • Budget management
  • Performance evaluation
  • Strategic planning
  • Customer service
  • Employee training
  • Inventory management
  • Safety standards
  • Time management
  • Relationship building
  • Staff training
  • Supply management
  • Behavioral management
  • Staff scheduling
  • Quality control
  • Employee engagement
  • Records maintenance
  • Records management
  • Payroll
  • Sales Leadership
  • Assignment delegation
  • Safety enforcement
  • Workforce planning
  • Infection Prevention
  • Administrative Leadership Skills
  • Respectful Interactions
  • Employee Performance Assessments
  • Task prioritization
  • Team building
  • Teamwork
  • Self motivation
  • Idea development and brainstorming
  • Hiring and training
  • Quality Improvement Initiatives
  • Schedule management

Accomplishments

I have recieved a street sign with my name for being best unit director in county

completed bo university

took a company from 2000 dollar days to 10,000 days. Same company haven't passed a health inspection since 2016, i passed 3 in first year of being there.

Certification

  • Serve Safe certified
  • Bo university certifcation
  • medicial assistant certification 2013

Affiliations

  • sing, dance , cheer, love to clean i started a cleaning business, i also love helping the mentally ill, im a natural care giver, i love taking kids to fun placesenvioremnets on my days off

Timeline

Cleaning Supervisor

Self-employeed
06.2023 - 01.2024

Unit Director

Bojangles' Famous Chicken 'n Biscuits
01.2012 - 02.2025

Certificate - Flow of Operations

Bo University

Medical Assistant Certification - Medical Assitant

Everest College

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Shari Maxwell