Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shari McKenzie

Jeffersonville,VT

Summary

Dynamic Backroom Coordinator at Marshalls Department Store with a strong work ethic and expertise in inventory management. Enhanced store operations by implementing efficient organization systems, reducing merchandise shrinkage, and training staff on safety compliance. Proven ability to foster teamwork and improve customer satisfaction through effective communication and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Backroom Coordinator

Marshalls Department Store
03.2022 - Current
  • Safeguarded company assets by adhering to loss prevention policies when handling high-value or sensitive products in the backroom area.
  • Streamlined product restocking processes for improved store appearance and customer satisfaction.
  • Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals.
  • Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
  • Established a system for tracking damaged goods, minimizing losses due to unsellable merchandise.
  • Enhanced inventory management by implementing efficient backroom organization and storage systems.
  • Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
  • Ensured adherence to OSHA regulations pertaining to safe working conditions in the backroom area, minimizing workplace injuries and accidents.
  • Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
  • Received incoming merchandise and stored in correct stock locations.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Developed and maintained successful working relationships with colleagues.

Server Supervisor

AKD LLC D/b/a St Albans Diner
01.2007 - 02.2022
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.

Education

High School Diploma -

Colchester High School
Colchester, VT
06.1982

Skills

  • Inventory management
  • Employee training
  • Facility upkeep
  • Theft prevention
  • Cash management
  • Front-end management
  • Data recovery processes
  • Opening and closing coordination
  • Strong work ethic
  • Inventory management
  • Customer engagement
  • Proficient in receiving processes
  • Product display optimization
  • Safety compliance oversight
  • Cash management
  • Inventory management
  • Security alarm systems

Timeline

Backroom Coordinator

Marshalls Department Store
03.2022 - Current

Server Supervisor

AKD LLC D/b/a St Albans Diner
01.2007 - 02.2022

High School Diploma -

Colchester High School

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