Summary
Overview
Work History
Education
Skills
Careernotes
Certification
Timeline
Generic

Kelly Marker

Henderson,NV

Summary

Driven professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes business ownership, multiple facility management, accounting, accounts receivable, invoicing, training, database management, warranty management, vendor/customer relationships, contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in leading and motivating teams to stronger performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Western Regional Coordinator

Tommy’s Boats
01.2022 - Current
  • Completed processing of warranty claims within specified deadlines.
  • Served process improvement objectives by generating status reports for work orders and comprehensive analyses of warranty claims trends. These reports emphasized critical metrics like sales volumes, customer growth, and profitability.
  • Assisted in month end close processes by ensuring that all reconciliations of orders and payments were completed accurately within deadlines.
  • Conducted training sessions for new staff members to improve their skills and knowledge of company policies, procedures and best practices.
  • Conducted bi-weekly meetings with store staff to discuss progress, challenges, and improvement opportunities at 16 locations.

Assistant General Manager

Tommy’s Boats
01.2021 - 01.2022
  • Oversaw dealership operations on a daily basis, offering guidance to employees and playing a key role in the hiring and training of new staff
  • Conduct monthly inventory of major units to ensure materials were available when needed.
  • Established strong rapport and lasting relationships with customers and vendors via in-person meetings as well as phone communication.

Warranty Administrator

Boulder Boats
Henderson, NV
01.2016 - 01.2021
  • Process warranty claims, reconcile manufacturer monthly statements, train staff in the service department on the dealer management systems, service writing and claim processing as well as best practices and processes
  • Conduct monthly inventory of major units and manage unit transfers between locations.

Service Manager

Tracker Marine
Las Vegas, NV
10.2010 - 10.2015
  • Managed service center activities and staff performance, monitored daily reports, processed manufacturer's warranty claims efficiently, and facilitated regular meetings.
  • Started as a Boats Salesperson and progressed to Sales Lead, Parts Manager and later Service Manager, gaining extensive experience in the boating industry.
  • Managed parts inventory of $780,000, provided technicians with required parts for jobs and helped retail customers.
  • Taught onboarding procedures to salespeople, submitted financial applications to lenders, and processed documents; resulting in earning the achievement of #2 Salesperson in the company.

Owner/Operator

Attitude Custom Cycles
Ely / Las Vegas, NV
02.2004 - 10.2010
  • Led the successful management of business operations for a full retail store, service center, fabrication shop and powder coating facility.

Owner/Operator

Gone Wild Motorcycles
Ely, NV
02.1997 - 02.2004
  • Successfully ran a comprehensive retail and service facility for powersports, devoted to manufacturing top-quality American custom motorcycles.
  • Sponsored off-road motorcycle team and acted as secretary for local club.

Education

High School Diploma -

ABCDE

Skills

  • Problem-solving abilities
  • Bookkeeping
  • Time management abilities
  • Financial Reporting
  • Report Preparation
  • Budget Management
  • Performance Management
  • Office Management
  • Employee Supervision
  • Administrative Management
  • Meeting Coordination
  • Operations Management
  • Event Planning
  • Best Practices Implementation
  • Relationship Building
  • Financial Management

Careernotes

Develop and sustain creditable working relations with manufacturers, vendors, and dealership staff on best practices and processes, ensuring dealer support for dealer management systems, supporting customer concerns at the highest levels. Supporting daily functions of the dealership staff and operating needs.

Certification

  • 2107 - Completed Malibu Service School

Timeline

Western Regional Coordinator

Tommy’s Boats
01.2022 - Current

Assistant General Manager

Tommy’s Boats
01.2021 - 01.2022

Warranty Administrator

Boulder Boats
01.2016 - 01.2021

Service Manager

Tracker Marine
10.2010 - 10.2015

Owner/Operator

Attitude Custom Cycles
02.2004 - 10.2010

Owner/Operator

Gone Wild Motorcycles
02.1997 - 02.2004

High School Diploma -

ABCDE

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Kelly Marker