Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

Shari Newman

Atlanta,GA

Summary

Dedicated customer service and fraud investigation professional with over 10 years of experience in high-volume financial, insurance, and retail environments. Strong background in resolving complex client issues, performing risk assessments, and ensuring quality control. Proven ability to deliver creative solutions, handle sensitive data with discretion, and communicate clearly with clients and team members. Known for integrity, attention to detail, and consistently improving client satisfaction through timely and accurate support.

Overview

17
17
years of professional experience

Work History

Sr. Fraud Client Services Representative – Credit Card

Bank of America
Atlanta, GA
11.2020 - Current
  • Investigate fraud concerns and resolve complex client issues through analysis and communication.
  • Provide tailored solutions based on individual financial circumstances.
  • Collaborate with customer service and fraud prevention teams to improve resolution rates.
  • Maintain high service levels while achieving performance metrics.
  • Adapt quickly to new technologies and platforms for improved case processing.
  • Deliver dependable support with empathy and professionalism.

Senior Quality Assurance Specialist

PVH Corp
McDonough, GA
12.2010 - 11.2020
  • Conducted QA audits for apparel production lines to ensure company standards were met.
  • Resolved quality and efficiency concerns through collaboration with production teams.
  • Maintained accurate records and generated reports on performance and inventory.
  • Lifted materials up to 50 pounds to conduct detailed inspections.
  • Provided written and verbal feedback to enhance product quality.
  • Built strong cross-department communication to ensure product integrity.

Sr. Customer Service Representative

State Farm Insurance
Atlanta, GA
08.2008 - 12.2010
  • Addressed customer inquiries and resolved service complaints across multiple channels.
  • Maintained accurate, up-to-date customer account records.
  • Provided information on policy and price updates to ensure client understanding.
  • Trained new representatives in handling client interactions professionally.
  • Helped boost team performance by modeling best practices in customer engagement.
  • Conducted data entry and processed claims and account updates.

Education

High School Diploma -

Forest Park High School
Forest Park, GA
05.2004

Skills

  • Customer Service & Client Retention
  • Fraud Investigation & Risk Mitigation
  • Conflict Resolution & Dispute Management
  • Data Entry & Application Processing
  • Document Review & Quality Auditing
  • Complaint Resolution
  • Service Standard Compliance
  • Training Development Aptitude
  • Building Relationships
  • Providing Solutions
  • Verbal and Written Communication
  • Policies and Procedures

References

Available upon request.

Activities

  • Feed the Homeless of Atlanta
  • Hosea Feed the Hungry and Homeless – Annual Thanksgiving Meal
  • Atlanta Community Food Bank

Timeline

Sr. Fraud Client Services Representative – Credit Card

Bank of America
11.2020 - Current

Senior Quality Assurance Specialist

PVH Corp
12.2010 - 11.2020

Sr. Customer Service Representative

State Farm Insurance
08.2008 - 12.2010

High School Diploma -

Forest Park High School

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