Summary
Overview
Work History
Education
Skills
Timeline
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Shari L. Phipps

Mt. Pleasant,USA

Summary

Knowledgeable Operations Director with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Overview

7
7
years of professional experience

Work History

Owner

Housman & Associates LLC
04.2018 - Current
  • Oversee all client interactions, resolving order issues, and ensuring exceptional customer satisfaction through proactive communication
  • Manage and implement social media strategies to drive engagement and business growth across multiple platforms
  • Develop and conduct comprehensive team training programs to enhance performance and maintain high service standards
  • Coordinate and manage company functions, ensuring smooth execution of events and fostering team collaboration
  • Conduct in-depth research and develop best practice solutions to help clients achieve their business objectives efficiently
  • Key Achievements: Successfully implemented a streamlined client communication system, resulting in enhanced customer experience and reduced resolution time
  • Led the development of a new social media strategy that significantly improved engagement and brand visibility across platforms

Director of Operations

AR Virtual Health
11.2023 - 09.2024
  • Led cross-functional teams to optimize operational efficiency, enhancing workflows and improving department collaboration
  • Managed and executed company-wide strategies aimed at improving service delivery and client experience
  • Directed budget planning and financial oversight to ensure efficient resource utilization and cost control
  • Developed and implemented operational policies to maintain compliance with regulatory standards and industry best practices
  • Guided performance evaluations and employee development programs to ensure alignment with organizational goals
  • Key Achievements: Reduced operational costs significantly by introducing process improvements and automating routine workflows
  • Improved customer satisfaction through strategic service delivery enhancements and fostering strong cross-functional collaboration

Logistics Manager and Human Resources Coordinator

Legacy Mail Management
09.2017 - 12.2021
  • Managed all client mailing operations, resolving conflicts and ensuring timely and accurate delivery of materials
  • Coordinated the ordering and distribution of USPS materials to support efficient shipping processes
  • Acted as the primary liaison between the company and USPS, ensuring compliance with nonprofit mailing regulations
  • Monitored and maintained inventory levels for shipping supplies to meet production and client needs
  • Facilitated communication between third-party shipping vendors and USPS to streamline mailing processes
  • Reconciled shipping invoices between third-party vendors and clients, ensuring accurate billing and timely payments
  • Ensured all mailings were delivered 'in-home' by specified deadlines to meet client expectations
  • Managed the company's social media accounts, creating and scheduling posts to enhance online presence
  • Interviewed and hired production staff, ensuring a skilled workforce to support operational efficiency
  • Served as the primary point of contact for employee insurance benefits, resolving inquiries and managing enrollments
  • Key Achievements: Successfully streamlined shipping processes by establishing a robust communication system between third-party vendors and USPS
  • Enhanced workforce efficiency by implementing a more thorough interview process, improving the quality of production hires

Education

Associates Degree - Business Management

Midstate College
Peoria, IL
01.2010

Medical Assistant classes -

Southeastern Community College
West Burlington, IA
01.1989

Skills

  • Customer relations
  • Strategic planning and execution
  • Process improvement
  • Microsoft office and docusign
  • Marketing
  • KPI tracking
  • Client service
  • Business launch
  • Operations management
  • Policy development and enforcement
  • Compliance
  • Training development

Timeline

Director of Operations

AR Virtual Health
11.2023 - 09.2024

Owner

Housman & Associates LLC
04.2018 - Current

Logistics Manager and Human Resources Coordinator

Legacy Mail Management
09.2017 - 12.2021

Medical Assistant classes -

Southeastern Community College

Associates Degree - Business Management

Midstate College

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Shari L. Phipps