Shari Poston
Germantown,KY
Summary
Dynamic Team Lead with extensive experience at Tractor Supply Company, excelling in leadership and cash handling. Proven ability to enhance customer service and optimize team performance, consistently achieving company goals. Skilled in Microsoft Office and adept at problem-solving, ensuring efficient operations and high customer satisfaction.
Overview
22
22
years of professional experience
Work History
Team Lead
Tractor Supply Company
Maysville, KY
01.2022 - Current
- Perform opening and closing procedures which include preparing register tills with correct change to run for the day as well as counting cash from the days business and preparing the deposits.
- Ensure deposits are deposited at bank and enough change is requested to cover the register tills for the week
- Process company markdowns, price changes, sales signing and other company processes.
- Assist customers on the sales floor to ensure they are finding what they are needing.
- During busy times assist cashiers on register to ensure everyone is checked out in a timely manner
- Ensure the team is aware and working toward the company goals that are set for the day, week, and month. Coach associates as needed.
Universal Banker
Peoples Bank of Ohio
Maysville, KY
08.2021 - 01.2022
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Team Lead
Tractor Supply Company
Maysville , KY
07.2020 - 08.2021
- Perform opening and closing procedures which include preparing register tills with correct change to run for the day as well as counting cash from the days business and preparing the deposits.
- Ensure deposits are deposited at bank and enough change is requested to cover the register tills for the week
- Process company markdowns, price changes, sales signing and other company processes.
- Assist customers on the sales floor to ensure they are finding what they are needing.
- During busy times assist cashiers on register to ensure everyone is checked out in a timely manner
- Ensure the team is aware and working toward the company goals that are set for the day, week, and month. Coach associates as needed.
Operations Supervisor
JCPenney
Maysville, KY
07.2009 - 10.2020
- Perform opening and closing procedures in cashroom which includes sorting money from current and previous days sales and preparing the deposit for the bank as well as balancing the safe and register tills.
- Ensure once deposit has been taken to bank that deposits are called in weekly to transfer deposits from one bank to another.
- Perform long short cash report daily to ensure all money from the registers are accounted for and if there is a variance research to see error and correct or coach cashiers when needed.
- Assist cashiers on registers when short staffed or to optimize the checkout times during peak times.
- Always ensure customer service is the number 1 priority to our associates as well as myself. Assist customers on finding merchandise, issues with orders, payments on their accounts or if a customer wants to speak with supervisor regarding a matter.
- Coach associates to perform more efficiently and accurately on registers, customer service, as well as schedule adherence.
- Ensure schedules are completed efficiently to optimize the selling floor coverage based on hours of operation as well as peak times for sales.
- Over see and assist many different tasks in stockroom to ensure they are completed on time, efficiently, and accurately. Some of those tasks include merchandise being received from truck shipments are prepped and placed on selling floor to the standards set by the company, markdowns on merchandise, price changes on merchandise as well as other company specific programs and reports.
Customer Service Representative
Citi Cards
Florence, KY
03.2009 - 07.2009
- Assisted customers via phone with making payments to their credit card account or researching to see if payments were received and applied to their account.
- Helped customers with credit line increases, balance transfers, and upgrading their credit cards to a card more suitable to them.
- Assisted customers with changing their personal information on their account such as their addresses, phone numbers etc.
- Provided information regarding their credit card benefits
Enrollment Membership & Billing Representative
Blue Cross And Blue Shield Of Florida Inc.
Jacksonville, FL
12.2006 - 03.2009
- Assisted members via the phone regarding enrollment applications, different plan options available, as well as their billing for the plan. if their was an issue I always made sure to research thoroughly and communicate back to the member with the details and answers.
- Entered enrollment applications in system timely and accurately to ensure members were enrolled in correct plans.
- Worked as a liaison for the agents department. If an agent called in regarding a members billing or enrollment to the agent line I would assist the agent line with answering questions so they could relay the answers back to the agent so they could assist their member.
Customer Service Associate
Blue Cross And Blue Shield Of Florida Inc.
Jacksonville, FL
07.2003 - 12.2006
- Answered members questions via phone regarding what services are covered under their benefits and how their plan would cover.
- Also answered questions regarding denied claims and would work with the member and their doctor office to ensure claims were resubmitted with accurate coding to ensure coverage or if it was not a covered service would explain those benefits and reasons to the customer.
- Provided answers to claims as far as what the doctor, hospital, lab billed what the allowed amounts were, their patient responsibility, and what the write off amounts were.
- Ensured any follow up to questions or claims were done in a timely manner
Education
High School Diploma -
Paxon School/Advanced Studies
Jacksonville, FL05.2002
Some College (No Degree) - Business Administration And Management
University of North Florida
Jacksonville, FLSome College (No Degree) - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Leadership
- Problem-solving abilities
- Microsoft Office expertise
- Office equipment proficiency
- Retail sales customer service
- Call center experience
- Cash handling
Timeline
Team Lead
Tractor Supply Company
01.2022 - Current
Universal Banker
Peoples Bank of Ohio
08.2021 - 01.2022
Team Lead
Tractor Supply Company
07.2020 - 08.2021
Operations Supervisor
JCPenney
07.2009 - 10.2020
Customer Service Representative
Citi Cards
03.2009 - 07.2009
Enrollment Membership & Billing Representative
Blue Cross And Blue Shield Of Florida Inc.
12.2006 - 03.2009
Customer Service Associate
Blue Cross And Blue Shield Of Florida Inc.
07.2003 - 12.2006
High School Diploma -
Paxon School/Advanced Studies
Some College (No Degree) - Business Administration And Management
University of North Florida
Some College (No Degree) - Business Administration And Management
Florida State College At Jacksonville
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