Shari Roske
El Centro,CA
Summary
Pro-active and highly skilled Department Administrator/Financial Consultant with 25 plus years hands-on experience working in diverse office environments. Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of military policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities. A team player who works collaboratively and effectively communicates with all levels of staff. Proficient in MS Office, Word, Excel, Outlook, and PowerPoint.
Overview
21
21
years of professional experience
Work History
Retail Sales Specialist
Navy Exchange
05.2023 - Current
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Issued receipts and processed refunds, credits, or exchanges.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assistant Manager-Volunteer
Naval Air Facility El Centro Thrift Store
09.2021 - Current
- Exceeded sales targets and met business objectives by motivating volunteers and promoting targeted products
- Interact with military/retired members and their families to assess their needs and recommend products or services
- I'm in charge of scheduling, inventory control, and stocking
- I am also in charge of inventory control processes, which include restoring back stock, controlling costs, and maintaining sales floor levels to meet customer demands.
Merchandise/Stocking Associate
Walmart Supercenter
07.2021 - 09.2021
- Inspected floor displays, noted missing items, and replenished merchandise as soon as possible
- Blocked and faced products on displays and shelves in accordance with company policy
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking
- Aided promotional efforts by updating signage to reflect price changes.
Client Services Assistant (Lead) and Apprentice Caseworker-Volunteer
Navy Marine Corps Relief Society
10.2019 - 05.2021
- Assisted social and human service providers in helping client services in a wide variety of fields, such as financial stability, basic budgeting, consumer awareness, and the policies for no fee loans under the restrictions of the Navy Marine Corp
- Relief Society guidelines
- Supported clients in identifying and obtaining any and all social and community services
- Helped social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to financial planning and hardship, as well as military family care
- Facilitated courses and individual consultations for personal financial management and budgeting for future expenses.
Outreach Specialist-Volunteer
Veterans Village of San Diego (VVSD)
08.2015 - 07.2017
- Greeted and registered participating veterans
- Answered veterans questions about benefits and claim procedures
- Worked in security maintaining a safe and orderly environment for veterans and their families.
Administrative Support Team
Macy's
03.2011 - 02.2012
- Executed operational administrative functions, while supporting Human Resources as a liaison for the store associates and executives
- Accurately documented, reported and interfaced effectively with all levels of personnel, including management, customers and vendors
- Maintained all cash management including multiple vaults, cash registers and daily deposits
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders
- Was in charge of daily reports and provided advice to executive leaders during decision-making
- Facilitated the screening and hiring process.
Senior Underwriting Technician
GEICO Corporate Office
05.2003 - 11.2007
- Investigated and updated insurance policies ensuring proper legalities according to state insurance laws
- Obtained information from policyholders to verify the accuracy and completeness of their new and/or existing policy
- Entered into the database any and all policy changes for policyholders.
Education
Pharmacy Technician-in progress - Certificate -
Ashworth College
Norcross, GASkills
- Customer service-oriented
- Skilled problem solver
- Detail-oriented
- Strong work ethic
- Excellent communication skills
- Data entry
- Interpersonal skills
- Identifying resources
- Excellent organizational skills
- Providing support for others
- US Citizen
Accomplishments
Received the Presidential Certificate of Commendation from the President of Navy Marine Corp. Relief Society for volunteering over 500 hours.
Timeline
Retail Sales Specialist
Navy Exchange
05.2023 - Current
Assistant Manager-Volunteer
Naval Air Facility El Centro Thrift Store
09.2021 - Current
Merchandise/Stocking Associate
Walmart Supercenter
07.2021 - 09.2021
Client Services Assistant (Lead) and Apprentice Caseworker-Volunteer
Navy Marine Corps Relief Society
10.2019 - 05.2021
Outreach Specialist-Volunteer
Veterans Village of San Diego (VVSD)
08.2015 - 07.2017
Administrative Support Team
Macy's
03.2011 - 02.2012
Senior Underwriting Technician
GEICO Corporate Office
05.2003 - 11.2007
Pharmacy Technician-in progress - Certificate -
Ashworth College