SHARI SAMUEL
Deerfield Beach
Summary
Physically capable and detail-oriented professional with extensive experience in customer engagement and multitasking in high-pressure environments. Skilled in teamwork, problem-solving, and time management, with a strong work ethic and a commitment to safety. Seeking to contribute as an Airport Ramp Service Agent by ensuring smooth ground operations and excellent service delivery.
Overview
11
11
years of professional experience
Work History
Client Support Specialist
TTEC
02.2024 - Current
- Company Overview: Remote
- Demonstrated excellent communication and problem-solving skills to address diverse customer inquiries
- Gained familiarity with airline operations and travel services, enhancing the ability to assist with transportation logistics
- Managed reservations, processed payments, and ensured accuracy in documentation
- Developed multitasking skills by navigating multiple software platforms simultaneously
- Collaborated effectively in a team-oriented environment to support operational goals
- Remote
Customer Service Engagement Specialist
Hotwire Communications
02.2022 - 12.2023
- Company Overview: Fort Lauderdale, FL
- Delivered technical support and troubleshooting for internet and IPTV services
- Handled high volumes of customer interactions through phone, chat, and email, showcasing multitasking abilities
- Resolved customer issues by analyzing problems and providing tailored solutions
- Strengthened organizational skills by managing detailed records of interactions and resolutions
- Fort Lauderdale, FL
Customer Service Reservation Specialist
Inktel
05.2020 - 01.2022
- Company Overview: Tamarac, FL
- Assisted customers in scheduling and coordinating transportation services
- Maintained accurate records of reservations and provided updates to customers
- Utilized excellent communication skills to address inquiries and resolve conflicts efficiently
- Improved customer satisfaction through empathetic and patient interactions
- Tamarac, FL
Data Entry Clerk
Sheridan Healthcare
11.2018 - 01.2020
- Company Overview: Sunrise, FL
- Inputted and managed sensitive medical data with high accuracy and confidentiality
- Collaborated with administrative staff to resolve discrepancies and streamline data processes
- Developed keen attention to detail by adhering to strict industry standards and regulations
- Enhanced organizational skills through meticulous documentation and record-keeping
- Sunrise, FL
Social Media Moderator
Teleperformance
02.2014 - 11.2018
- Company Overview: North Lauderdale, FL
- Resolved customer issues via social media platforms, email, and phone communications
- Adapted quickly to new applications and technologies to improve service delivery
- Cultivated strong problem-solving skills to address customer concerns effectively
- Supported team-building initiatives to enhance workplace collaboration
- North Lauderdale, FL
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FLSkills
- Team Collaboration and Communication
- Physical Stamina and Manual Dexterity
- Equipment Handling and Safety Awareness
- Multitasking in Dynamic Environments
- Problem-Solving and Conflict Resolution
- Time Management and Organization
- Proficient in Microsoft Office and Data Entry
Additional Qualifications
- Knowledge of airport operations and safety standards (eager to expand further).
- Physical capability to perform manual labor tasks efficiently in outdoor environments.
- Flexible schedule, including availability for weekends, holidays, and shift work.
- Commitment to fostering a safe and efficient work environment.
Timeline
Client Support Specialist
TTEC
02.2024 - Current
Customer Service Engagement Specialist
Hotwire Communications
02.2022 - 12.2023
Customer Service Reservation Specialist
Inktel
05.2020 - 01.2022
Data Entry Clerk
Sheridan Healthcare
11.2018 - 01.2020
Social Media Moderator
Teleperformance
02.2014 - 11.2018
High School Diploma -
Coconut Creek High School
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