SHARI SMILJANIC-VILLA
Vallejo,CA
Summary
Self-starter with the ability to analyze business operations and recommend strategies to improve performance. Possess initiative, creativity, excellent interpersonal, oral and written communication skills. Able to meet critical deadlines while multi-tasking in a fast-paced environment. Exceptional organizational and office management skills. Perform to the highest professional standards at all times while using discretion when handling confidential data. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
26
26
years of professional experience
Work History
Records Business & Data Analyst
CALIFORNIA STATE UNIVERSITY MARITIME ACADEMY
08.2013 - Current
- Provides guidance and support for all enrollment, registration, academic records maintenance and public service activities of the Office
- Oversees and approves all updates to the Office of the Registrar web pages
- Coordinates Veterans Affairs education benefits program and serves as the PDSO (SEVIS)
- Serve as campus resource for transfer credit processing and academic requirements reports
- Create and maintain setup within various modules of PeopleSoft and provides routine production system support with delivered CMS maintenance packs
- Manage PeopleSoft production including creating and scheduling processes, confirming process completion, and reviewing and distributing output
- Manage the testing of annual vendor upgrades to the Student Information System (PeopleSoft) and analyze the impact to Registers processes
- Serve as the primary liaison regarding technical matters with IT and PeopleSoft to central CMS technical staff
- Notify appropriate individuals of changes made to academic records
- Research and write reports for internal and external constituents
- Collaborate with management to identify, make recommendations, and provide training and documentation for individual and team needs
- Elicit requirements and write specifications according to standard templates for needed system modifications
- Act as an interface between end-users and information technology
- Develop and document appropriate test cases to perform testing for modifications, customization, fixes, interfaces, and patches Using PeopleSoft
- Draft, review, and update articulation agreements
- Complete analysis to determine prioritization of institutions
- Represent institution to outside articulation groups, such as California Intersegmental Articulation Council
- Work with department chairs to determine who should be faculty evaluators, and coordinate and determine transfer courses needing review by faculty evaluators
- Create and maintain logs and tracking system of program articulation
- Creating and managing the schedule of classes for the University
- Contact other institutions regarding articulation issues
- Serve as campus resource for course articulation
- Notify appropriate individuals of changes made to curriculum.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Implemented robust control measures to improve analytical output reliability.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Streamlined data access for remote teams by implementing cloud-based data management solutions.
- Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Increased efficiency in data storage and retrieval by implementing robust database management systems.
- Contributed to development of predictive models, aiding in forecasting of market trends.
- Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
- Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
- Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created data models to support decision-making processes.
- Created dashboards to monitor and track key performance indicators.
- Identified patterns and trends in large data sets and provided actionable insights.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Designed and developed data pipelines to acquire, clean and process data.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed data mining algorithms to identify and classify patterns in data.
- Optimized data access and storage to improve performance of analytics systems.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Deployed predictive analytics models to forecast future trends.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed and implemented data governance policies and procedures.
- Developed and maintained data warehouses and data marts to support business operations.
- Assisted with creating data cubes and OLAP models to improve data analysis.
DIRECTOR OF REGISTRARS AND COMPLIANCE OFFICER
HEALD COLLEGE
12.2008 - 12.2013
- Supervises Registrar, Student Records Specialist, Federal Work Study Student, and Administrative Assistants
- Responsible for the accuracy of all student records to comply with policies of Heald College and regulatory agencies, Including, but not limited to, Family Emergency Rights and Privacy Act (FERPA), International Student Records and Documentation (SEVIS), Veteran Affairs (VA), Integrated Postsecondary Education Data System (IPEDS)
- Provide leadership for Peoplesoft/HOST/CampusVue as a super-user which includes the following, Inputting master schedule and registering students for course sections, End of the quarter grade processing, determining quarterly GPA and Attendance Honors
- Initiates the process for students graduation which may include auditing student records, removing academic holds, and publishing a certified graduation list
- Responsible for reporting of student data to appropriate Directors, Center Administrative Office, and Campus President
- Manages the process requests for Official Transcripts, Enrollment Verifications, Attendance, other records inquires in accordance with FERPA guidelines
- Incoming Transcript evaluations, scheduling students for classes, and Verifying proof of graduation for entrance.
DIRECTOR OF STUDENT SERVICES
HEALD COLLEGE
08.2007 - 12.2008
- Direct campus retention
- Assist with Master scheduling
- Coordinate reports for the academic team for attendance and retention efforts
- Manage and support the Student Services Staff and Learning Resource Center
- Lead Campus Re-entry
- Coordinate meetings with all at risk student (Ability to Benefit)
- Plans special events (Orientation, Graduation, Award Ceremonies)
- Monitors student attendance, dress code, grades, SAP.
- Spearheaded efforts to implement evidence-based practices in mental health counseling, enhancing overall quality of care provided to students.
- Supervised crisis intervention efforts during critical incidents on campus, coordinating appropriate response measures while maintaining safety standards.
- Coordinated campus-wide events and activities designed to promote student engagement and wellbeing.
- Acted as a liaison between Student Services and other campus departments, fostering cross-functional collaboration aimed at enhancing overall institutional effectiveness.
- Created a welcoming and inclusive environment that fostered positive interactions among diverse student groups.
- Leveraged technology solutions to streamline administrative tasks within the department, maximizing productivity levels among team members.
- Established effective communication channels between staff, faculty, and students to ensure seamless service delivery.
STUDENT RETENTION SPECIALIST/ DEANS ASSISTANT
HEALD COLLEGE
07.2004 - 08.2007
- Answers phone calls for the office and forwards them to the appropriate department
- Assist with Master scheduling
- Review transcripts and student files for accuracy
- Plans special events (Orientation, Graduation, Award Ceremonies)
- Monitors student attendance, dress code, grades, SAP
- Runs Reports for activities (using excel spreadsheets) of all of the inquiries made
- Works independently, but closely, with Deans and the Director of Academic Affairs
- Prepares degree orders, transcripts, and cap and gown orders.
CALL CENTER SUPERVISOR
PROVIDIAN FINANCIAL
06.1998 - 12.2002
- Coached, trained and developed newly hired representatives
- Deescalated telephone calls using specialized call techniques
- Maintained detailed records of all inquiries, weekly reports and the database of all new, current and previous employees
- Reported the weekly activities (using excel spreadsheets) of all of the inquiries made by customers to all executive management staff and senior management
- Provided feedback to all collections, customer service and sales departments on the resolution of customer issues
- Worked independently, but closely, with Senior Director and Management staff
- Gave presentations (using PowerPoint) for all new procedures and updates.
Education
Master of Science - Ethics And Compliance
New England College of Business And Finance
Boston, MA03.2014
Bachelor of Science - Business Administration
University of Phoenix
Fairfield, CA09.2006
Skills
- COMPUTER LITERACY
- OFFICE ADMINISTRATION
- Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, Publisher, Front Page)
- Microsoft Works
- PC Troubleshooting
- CampusVue
- PeopleSoft
- QuickBooks
- Word Processing: 58 WPM
- Excellent Customer Service
- Staff Training and Development
- Fast Learner
- Independently motivated
- Detailed oriented
- Data Visualization and Presentations
- Data Analysis
- Python Programming
- Excel Functions
- Analytical Problem Solving
- Attention to Detail
- Project Management
- Strong Work Ethic
- Microsoft Access
Education And Achievements
- New England College of Business and Finance, Master’s Degree in Ethics and Compliance, 03/2014
- University of Phoenix, Bachelor of Science in Business Administration, 09/2006
- Heald College, Associate in Applied Science degree in Business Accounting, 01/2005
- Heald College, Associate in Applied Science degree in Business Software Application, 07/2004
References
Available on Request
Timeline
Records Business & Data Analyst
CALIFORNIA STATE UNIVERSITY MARITIME ACADEMY
08.2013 - Current
DIRECTOR OF REGISTRARS AND COMPLIANCE OFFICER
HEALD COLLEGE
12.2008 - 12.2013
DIRECTOR OF STUDENT SERVICES
HEALD COLLEGE
08.2007 - 12.2008
STUDENT RETENTION SPECIALIST/ DEANS ASSISTANT
HEALD COLLEGE
07.2004 - 08.2007
CALL CENTER SUPERVISOR
PROVIDIAN FINANCIAL
06.1998 - 12.2002
Master of Science - Ethics And Compliance
New England College of Business And Finance
Bachelor of Science - Business Administration
University of Phoenix
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