Shari Touchstone
Atlanta,GA
Summary
Committed professional with a versatile background in firefighting and dispatch coordination. Proven ability in medical response, complemented by strong stress tolerance and conflict mediation skills. Committed to community safety and effective team collaboration in high-pressure situations.
Overview
9
9
years of professional experience
Work History
EMT-Basic
Select Choice EMS
Atlanta, GA, Decatur
04.2026 - Current
- Responded promptly to non-emergency calls and assessed patient conditions.
- Collaborated with healthcare teams to ensure effective patient care during transport.
- Documented patient information and treatment provided in electronic records.
- Maintained cleanliness and organization of the ambulance and equipment.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Evaluated patients' medical status and monitored vital signs during transit.
Firefighter
Clayton County Fire And Emergency Services
Atlanta, GA
11.2024 - 03.2026
- Responded to emergency calls for fires and medical incidents.
- Operated firefighting equipment and tools during fire suppression efforts.
- Engaged in training exercises to improve firefighting skills and foster teamwork.
- Maintained and inspected firefighting gear for readiness and safety standards.
- Recorded detailed incident reports post-emergency responses to ensure accurate documentation.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Serviced and maintained fire apparatus for operational readiness and conducted general maintenance of fire department property.
Dispatcher
Clayton County Police Department
Atlanta, GA
07.2023 - 11.2024
- Coordinated emergency response efforts, ensuring prompt and efficient support for police and fire department units.
- Managed radio communications, facilitating timely dispatch of resources to enhance emergency response effectiveness.
- Recorded incident information accurately, contributing to operational effectiveness and detailed reporting.
- Handled numerous phone calls efficiently in a fast-paced environment.
Customer Service Representative
Arise
Atlanta, GA
04.2019 - 06.2023
- Assisted customers with inquiries and resolved issues through phone and chat support.
- Educated customers about products, services, and promotions to enhance their experience.
- Managed complex customer situations by providing clear communication and solutions.
- Maintained accurate records of customer feedback to inform service improvements.
- Trained new representatives on company policies, procedures, and customer service techniques.
Correctional Officer
Atlanta City Detention Center
Atlanta, GA
11.2016 - 02.2018
- Monitored inmate behavior to maintain safety and order within facility.
- Managed inmate intake and discharge processes to ensure security and compliance.
- Conducted regular safety inspections and ensured compliance with protocols.
- Implemented conflict resolution strategies to de-escalate tense situations.
- Prepared detailed reports on inmate activities and incidents for supervisory review.
Education
Some College (No Degree) - Early Childhood Care and Education
Bethune-Cookman University
Daytona Beach, FLSkills
- Emergency response
- Fire suppression
- Equipment operation
- Incident reporting
- CPR certification
- EMT certification
- Patient assessment
- Dispatch coordination
- Radio communication proficiency
- Maintenance checks
- Stress management
Timeline
EMT-Basic
Select Choice EMS
04.2026 - Current
Firefighter
Clayton County Fire And Emergency Services
11.2024 - 03.2026
Dispatcher
Clayton County Police Department
07.2023 - 11.2024
Customer Service Representative
Arise
04.2019 - 06.2023
Correctional Officer
Atlanta City Detention Center
11.2016 - 02.2018
Some College (No Degree) - Early Childhood Care and Education
Bethune-Cookman University