Shari Van Mun
Kaukauna,WI
Summary
Enthusiastic, reliable and organized FC Associate I successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds and leveraging excellent time management and quality assurance skills. Proficient in operation of standard warehouse equipment and committed to facilitating team productivity. I am willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
19
19
years of professional experience
Work History
FC Associate Level 1
Amazon
02.2023 - Current
- Sort and stow pre-packaged shipments into totes to organize for delivery drivers to pick up and deliver to customers.
- Assist and perform indirect roles on the conveyor system safely to ensure smooth process and sortation of daily deliveries to prepare.
- Followed procedures at all times for personal and team safety.
- Process and sort hazardous waste products as a member of the Associate Safety Committee.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
CEO/Shop Owner
EuroWorkz Dismantling & Recycle LLC
09.2021 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Fostered strong relationships with industry partners to expand business opportunities.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established foundational processes for business operations.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Owner
The Painted Gypsy Community Art Center
02.2020 - 11.2020
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Certified Home Childcare Provider
Creative Minds Day Care LLC
06.2015 - 09.2020
- Enhanced children''s cognitive development by implementing age-appropriate learning activities.
- Established a safe and nurturing environment for children, promoting positive behavior and emotional growth.
- Developed strong relationships with parents to ensure consistent communication regarding child progress and needs.
- Organized daily schedules for children, balancing educational, physical, and creative activities.
- Provided nutritious meals and snacks to support healthy growth and development in children.
- Administered medication and first aid as needed, ensuring the well-being of all children under care.
- Maintained detailed records of each child''s progress, collaborating with parents on strategies for improvement when necessary.
- Implemented behavior management techniques effectively, fostering a respectful and cooperative atmosphere within the childcare setting.
- Conducted regular safety checks on indoor and outdoor equipment to minimize accidents or injuries during playtime activities.
- Assisted children in developing fine motor skills through engaging art projects and sensory-based activities.
- Offered guidance on proper hygiene practices such as handwashing routines before meals or after using the restroom.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Jewelry Sales Associate
Zale's
11.2014 - 01.2016
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Advanced Service Associate
Ameriprise Auto & Home Insurance
06.2005 - 04.2010
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Served as an advanced service associate and backed up our sales team, customer service teams and back up supervisor to handle escalated client questions or concerns.
Education
No Degree - Healthcare Management
University of Phoenix
Tempe, AZ05.2007
No Degree - Cosmetology
Giltech Academy
Appleton, WI06.2003
No Degree - Certified Nursing Assistant
Northeast Wisconsin Technical College
Green Bay, WI2011
Certificate - Phlebotomy
Northeast Wisconsin Technical College
Green Bay, WI2005
Certificate - Medical Transcription
Northeast Wisconsin Technical College
Green Bay, WI06.2000
High School Diploma -
Citizen's High School
Orange Park, FL11.2000
Skills
- Willing to Learn
- Positive Attitude
- Multitasking Abilities
- Active Listening
- Analytical Thinking
- Problem-solving abilities and resolution
- Continuous Improvement
- MS Office
- Task Prioritization
- Good Judgment
- Warehouse Safety
- Excellent Communication
- Teamwork and Collaboration
- Safety Regulations Adherence
- Self Motivation
- Problem-solving aptitude
- Work Area Maintenance
- Quick Learner
- Motivated Team Player
- Verbal and written communication
- Staff Training and Development
- Time Management
Timeline
FC Associate Level 1
Amazon
02.2023 - Current
CEO/Shop Owner
EuroWorkz Dismantling & Recycle LLC
09.2021 - Current
Owner
The Painted Gypsy Community Art Center
02.2020 - 11.2020
Certified Home Childcare Provider
Creative Minds Day Care LLC
06.2015 - 09.2020
Jewelry Sales Associate
Zale's
11.2014 - 01.2016
Advanced Service Associate
Ameriprise Auto & Home Insurance
06.2005 - 04.2010
No Degree - Healthcare Management
University of Phoenix
No Degree - Cosmetology
Giltech Academy
No Degree - Certified Nursing Assistant
Northeast Wisconsin Technical College
Certificate - Phlebotomy
Northeast Wisconsin Technical College
Certificate - Medical Transcription
Northeast Wisconsin Technical College
High School Diploma -
Citizen's High School