Shari Watson
Fontana,CA
Summary
Organized team player with strong organizational and time management skills. Skilled at balancing customers' needs and Company needs. A highly enthusiastic professional with years of client interface and service experience, also overall knowledge of the Fashion Industry and Customer Service. I am dedicated to providing the highest level of quality for the consumer. Talented Sales, Marketing, and Product Managing Professional with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
10
10
years of professional experience
Work History
Remote Product Manager
The Ancillary Group
Beverly Hills, CA
01.2022 - 12.2023
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Conducted research to determine ideal markets for products and services.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Engaged customers through interviews to define product vision, features, and releases.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operating Partner in Sales
Major Moxie
Atlanta, GA
01.2020 - 01.2022
- Established and oversaw marketing and sales promotions to implement creative and groundbreaking marketing and branding strategies
- Planned, managed, and produced events from start to finish
- Day to Day operations included: administrative duties, planning calls, prepping for meetings and aid in overall advancement of the brand
- Hired and mentored all new creative entities while also demonstrating the best methods for servicing clients
- Consulted, advised, initiated new business, and developed on daily basis.
- Set financial objectives and tracked expenses to achieve goals.
- Monitored customer feedback to identify areas of improvement in service quality.
- Accepted and completed cash, check and credit card payments.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
Virtual Customer Service and Sales Professional
Williams Sonoma Inc
Atlanta, GA
01.2018 - 12.2019
- Virtually greeted each customer and offered to assist them to provide excellent customer service
- Took orders online to assist each customer with assistance in making purchases
- Followed company protocol in providing exceptional services to deliver a pleasant and elite shopping experience
- Assisted customers by answering questions and helping to locate merchandise and took payment tender to complete purchase order
- Maintained a friendly, outgoing personality to promote a positive work environment and satisfy customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
Retail Specialist and Personal Shopper
Nordstrom
Woodland Hills, CA
01.2014 - 01.2019
- Received and processed cash and credit payments for in-store purchases
- Trained and coached various sales associates
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Assisted with stock replenishment tasks as needed.
- Completed pickup and shopping orders for customers within local area.
- Greeted guests promptly with a positive attitude and asked open-ended questions to better understand their shopping needs
- Documented substitutions and provided information to customers
- Followed all company standards and paid careful attention to customer requests
- Chose top-quality items to fulfill customer orders
- Assisted customers in finding out-of-stock items
- Sought opportunities to up-sell and add-on additional merchandise.
Education
Associates Degree - Journalism, Broadcast
San Jose State University
San Jose, CA06-2000
Skills
- Customer service expert
- Fashion trends
- Product expertise
- Energetic work attitude
- Organized
- MS Office proficient
- Sales professional
- Dependable and reliable
- Fashion knowledge
- Effective team player
- Detail-oriented
- Impeccable leadership qualities
- Team Player
- Product Knowledge
- Complaint Resolution
- Data Entry
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Technical Support
- Positive and Professional
- Customer Relations
- Administrative Support
- Sales Planning
- Order Management
- New Business Development
- Client Relationship Management
- Business Planning
- Sales Reporting
- Sales Tracking
- Team Oversight
- Resolution-Oriented
- Sales Operations
- Product and Service Management
- Social Media Savvy
- Verbal and Written Communication
- Brand-Building Strategies
- Goal Setting
- Exceptional Multi-Tasker
References
- Laurie Lynn, CEO, Major Moxie, 702.336.1897, Buford, GA
- Michele Jennings, longtime colleague, 818.355.2390, Los Angeles, CA
- Anthony Perkins, CEO, The Ancillary Group, 818.468.4430
Languages
English
Professional
German
Elementary
Spanish
Limited
References
References available upon request.
Timeline
Remote Product Manager
The Ancillary Group
01.2022 - 12.2023
Operating Partner in Sales
Major Moxie
01.2020 - 01.2022
Virtual Customer Service and Sales Professional
Williams Sonoma Inc
01.2018 - 12.2019
Retail Specialist and Personal Shopper
Nordstrom
01.2014 - 01.2019
Associates Degree - Journalism, Broadcast
San Jose State University
Similar Profiles
Angela WareAngela Ware
Physical Therapist Assistant/Director of Rehabilitation at Stein Ancillary ServicesPhysical Therapist Assistant/Director of Rehabilitation at Stein Ancillary Services
Stephen KenyonStephen Kenyon
Superintendent Maintenance at BHP Newman Operations West AncillarySuperintendent Maintenance at BHP Newman Operations West Ancillary
Sherryll MitchellSherryll Mitchell
Admin Clinical Care Partner at Resnick Psychiatric Hospital —ECT Ancillary LabAdmin Clinical Care Partner at Resnick Psychiatric Hospital —ECT Ancillary Lab
DIANA MARTINEZDIANA MARTINEZ
Hearing Representative at Windsor Troy LawHearing Representative at Windsor Troy Law
Jaison QuijanoJaison Quijano
Feature Analysis Database at Sorenson EngineeringFeature Analysis Database at Sorenson Engineering