Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Sharia Mouton

Winter Springs

Summary

Versatile Customer Relations Coordinator with comprehensive experience in customer service and consumer management. Strengths include relationship building, problem-solving abilities, and coordinating cross-functional teams to enhance customer satisfaction. Previous roles have resulted in improved client relationships and increased consumer retention rates due to effective communication skills and strategic planning.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Relations Coordinator

Greenway Chrysler Jeep Dodge RAM
Orlando
08.2021 - Current
  • Oversaw the resolution of all consumer issues for newly purchased vehicles to ensure total consumer satisfaction.
  • Engaged with individual buyers, providing ongoing support and essential resources.
  • Collaborated with internal departments to enhance post-sale customer experiences.
  • Identified process inefficiencies and partnered with department managers for effective solutions and process implementations.
  • Trained staff on both corporate and dealership delivery standards for post-sale expectations.
  • Compiled comprehensive reports on customer retention efforts for GM and district representative review.
  • Established policies for managing difficult customer interactions effectively.
  • Created and implemented loyalty programs to reward and retain top customers.

BDC Representative

Hollywood Chrysler Jeep
Hollywood
08.2018 - 01.2021
  • Managed personal CRM and extensive client network to enhance engagement.
  • Researched and relayed inventory details and potential matches for clients.
  • Addressed inquiries to expedite vehicle purchasing processes, including sales and promotions.
  • Cultivated client relationships to drive showroom traffic and increase sales opportunities.
  • Facilitated start-to-finish transactions for out-of-state leads and high-risk locals.
  • Handled inbound and outbound communications, updating CRM to reflect customer interactions.
  • Responded promptly to queries regarding inventory, promotions, and buying procedures.

Administrative Manager

Louisiana Building Systems LLC
Breaux Bridge
09.2010 - 09.2015
  • Managed office operations, addressing client communications via email, phone, text, and mail.
  • Coordinated staff interviews, onboarding processes, drug screenings, and background checks.
  • Scheduled and facilitated meetings and events for executive management and staff.
  • Allocated crews to job sites according to project specifications.
  • Communicated build quotes and reviewed material requirements with clients, including total costs.
  • Reviewed safety protocols with staff to ensure compliance with insurance regulations.
  • Arranged delivery and return of heavy machinery for each job site.
  • Secured necessary permits and coordinated materials and labor for staff and third-party companies.

Skills

  • Customer service and support
  • CRM management
  • Data analysis and process improvement
  • System implementation expertise
  • Team training and development
  • Client relationship management
  • Conflict resolution strategies
  • Communication and collaboration skills
  • Problem solving techniques
  • Attention to detail
  • Senior leadership assistance
  • Organizational skills
  • Database management systems
  • Transaction processing

Certification

  • 2023 - 2025 FCA-Stellantis Certified CX Coordinator

References

References available upon request.

Timeline

Customer Relations Coordinator

Greenway Chrysler Jeep Dodge RAM
08.2021 - Current

BDC Representative

Hollywood Chrysler Jeep
08.2018 - 01.2021

Administrative Manager

Louisiana Building Systems LLC
09.2010 - 09.2015

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Sharia Mouton