Sharia Todd
Carrolton,Texas
Summary
Dynamic and results-oriented professional with extensive experience in logistics coordination and identity access management, notably at Verizon Enterprise. Excelled in developing inventory control systems and implementing security solutions, demonstrating strong analytical skills and a commitment to excellence. Achieved a remarkable track record of resolving over 80 tickets daily, showcasing exceptional problem-solving abilities and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Business Logistics
Pyramid Consulting Inc (Verizon Corporate)
Fort Worth, TX
11.2023 - Current
- Support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) Investigation team.
- Responsible for the investigation and resolution of carrier shipping, or warehouse-related issues, to prevent a negative customer experience.
- Collaborate on engagement with the third-party warehouses, carriers, and internal partners.
- Meeting daily service level commitments of an average of 80 tickets resolved per day, and responsible for their accuracy above all.
- Developed and implemented inventory control systems to ensure the accuracy of supply levels.
Project Manager- Consultant, Sole Proprietor
NataLux-Luv, LLC
Dallas, Texas
05.2021 - Current
- Built robust self-employment business through exceptional customer service, direct marketing, and referrals
- Offered consulting services to customers depending on their needs
- Specialized in brand management and multimedia
- Developed multiple methods to integrate processes to improve workflow efficiency significantly
- Devised effective plans for improvement
- Identifying and Assisting clients in plan execution and solutions
- Responsible for the design and implementation of administrative and operational procedures
Identity and Access Management Smart Card Specialist
Parsons Corporation (Insight Global)
Richardson, Texas
11.2017 - 04.2021
- Specialist with advanced knowledge in Identity and Access Management Processes, including but not limited to Public Key Infrastructure (PKI), Federation, and privileged access management
- Identified and applied solid analytical skills to remedy solutions to challenging problems and issues
- Applied extensive experience with Smart Card authentication technologies, Enrollment stations, Smart Card Printers and Encoders, HSPD-12, Enrollment Agent/Admins
- Knowledgeable and understanding of Gemalto SafeNet CMS / PKI certified and trained
- Performed Tier II Enterprise superb support for existing intelligent card deployment, centralized intelligent card management, and print systems
- Responsible for managing physical security access systems management and operation On-Guard
- Expert and application of HID Corp 1000 Smart Card Proximity Access and Management
- Proficient in Smart Card life cycle management
- Experienced enterprise deployment core team member
- Responsible for interfacing with another group within the organization
- Analyzed regulatory requirements and compliance issues related to Identity and Access Management
- Developed and executed reporting mechanisms to keep Leadership well-informed
- Proficient with SharePoint site administration
- Knowledgeable of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner
- Provided exceptional customer service to internal and external customers
Palletizer Operator
International Paper (Manpower Contract)
Carrollton, Texas
06.2017 - 09.2017
- Complied with all procedures, rules and regulations, and Standard of Operation Procedures (SOP)
- Responsible for Operating headed palletizing machines and strapping multiple corrugated bundles for a variety of companies
- Ensured all safety regulations were met during every shift
- Worked closely with forklift drivers to ensure bundles were loaded on delivery trucks in a timely and properly
- Efficiently ensured bundles were not damaged and properly strapped for delivery, met goals and productivity
- Responsible for the set-up and operation of the automatic appetizer
- Mastery of reading and interpreting blueprints and diagrams to select positions and secure machinery
- Performed package quality checks as required
- Troubleshoot and correct machinery and quality of packaging
- Responsible for completing accurate logs and documentation of activities during shift
Escalation Analyst
Tek Systems/Microsoft
Irving, Texas
10.2016 - 02.2017
- Served as the primary liaison between various groups throughout the company, ensuring customer satisfaction remained high, and customer concerns were escalated to the appropriate personnel promptly
- Utilized the necessary tools and resources to develop resolutions for customer issues
- Ensured collaboration between requestors, supply chain, and delivery teams
- Participated in documenting requests, workflow orders, and reports
- Efficiently managed caseloads of sixty or more to include refund resolution, exchanges, and missing package claims for customers
- Applied and maintained high-level computer support that provided help, support, and advice to internal and external organizations
- Ensured superior customer service experience
- Provided superior customer service assistance with Help Desk administrative tasks and followed up with customers to ensure customer concern resolution
- Directed calls to appropriate individuals and departments
- Responsible for researching and resolving customer complaints
- Cross-trained and provided backup for other Escalation analysts as needed
- Maintained and exceeded company call requirements and expectations
Logistics Coordinator
Logisticorp
Grapevine, Texas
06.2015 - 03.2016
- Responsible for completing the daily scheduling for Fleet operations, airline, and courier services
- Organized and managed inventory, storage, and transportation
- Analyzed and optimized logistical procedures
- Reviewed, prepared, and routed purchase orders for the company
- Ensured the safe and timely pick-up and delivery of shipments
- Responsible for Scheduling LTL, Local, EUV, and Container bookings
- Efficiently and accurately maintained and monitored freight deliveries for Raytheon
- Expeditiously assisted the night shift crew with multi-line phone services for the shuttle service team
- Responsible for tracking shipments, costs, timelines, and productivity standards were met according to company standards
- Effectively addressed and resolved shipment and inventory issues
- Provided high-level customer service while identifying and addressing customer queries
Education
Bachelor’s Degree - Psychology
Ashford University
Dallas, TexasSkills
- Logical & physical security systems integration
- Physical security systems, access control
- Badging systems
- Sales
- Technical skills
- Analytical skills
- Interpersonal skills
- Security systems knowledge
- Gemalto SafeNet PKI administration
- Badging system configuration
- Windows operating system knowledge
- MS Office knowledge
- Internet protocol knowledge
- Visitor management systems knowledge
- Kiosk's knowledge
- ON-Guard knowledge
- JPass knowledge
- IVisitor knowledge
- Easy lobby knowledge
- Passage Point knowledge
- Cybersecurity knowledge
- Network security best practices knowledge
- Microsoft's information technology tools knowledge
- SharePoint knowledge
- Visio knowledge
- O365 knowledge
- Access knowledge
- Effective communication
- User management skills
References
Available upon request
Timeline
Business Logistics
Pyramid Consulting Inc (Verizon Corporate)
11.2023 - Current
Project Manager- Consultant, Sole Proprietor
NataLux-Luv, LLC
05.2021 - Current
Identity and Access Management Smart Card Specialist
Parsons Corporation (Insight Global)
11.2017 - 04.2021
Palletizer Operator
International Paper (Manpower Contract)
06.2017 - 09.2017
Escalation Analyst
Tek Systems/Microsoft
10.2016 - 02.2017
Logistics Coordinator
Logisticorp
06.2015 - 03.2016
Bachelor’s Degree - Psychology
Ashford University
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