SHARIAH CASTRO

Functioned as the primary point of contact for guests. Greeted guests upon arrival, maintained a welcoming atmosphere with genuine interactions and professional communication. Delivering assistance, giving information, and coordinating special request for the duration of the guest cruise . Improved overall experience by doing courtesy calls , monitoring feedback and doing plus one moments giving extra mile service or experience to guests. Including accepting cash payments, exchanging foreign currencies and kept details of accounts transactions for accurate billing and resolved guest complaints considerately and guest challenge to ensure optimal guest satisfaction.