SHARIAH ROBINSON
New York,NY
Summary
Multifaceted individual with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
10
10
years of professional experience
Work History
Lead Studio Guide
Glowbar
05.2024 - Current
- Serves as the Manager on Duty (MOD) and team point of contact on the Studio Manager's days off
- Maintains a safe and clean space for clients, maintaining a seamless experience.
- Improves overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Manages unexpected challenges with flexibility and creative problem-solving.
- Provide clients with information regarding membership opportunities and special promotions.
Community Manager/COPYWRITER
Social Factor
02.2020 - 11.2023
- Built and maintained relationships with customers via social media platforms
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved client complaints and inquiries, maintaining high satisfaction.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Formatted copy to align with project-specific guidelines.
Social Media Manager
Likeable Media
01.2021 - 01.2023
- Managed a team of community managers to ensure their success and a seamless management of client communities
- Prepared data and post insights to be utilized for weekly/monthly reports
- Monitored trends, hashtags, and current events to seek out opportunities for clients to engage with popular conversations
- Created digital content for all social media channels
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Guest Advisor/Social Media Manager
Spavia Day Spa
01.2018 - 06.2019
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Maintained Spavia's social media presence through outreach and content creation.
- Attended community events to market Spavia to the local community, resulting in an increase of attendance.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Implemented standard operating procedures for consistent quality assurance across all services offered at the facility.
Station Manager
WFNP 88.7fm
01.2015 - 01.2017
- Ensured all programming complied with FCC rules and regulations
- Supervised an executive board of 9 students/ on air staff of 40 students.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated on-air talent performance regularly, identifying areas for improvement and developing action plans accordingly.
- Implemented and maintained broadcast equipment to guarantee optimum safety, control and security.
Education
Bachelor of Arts - Digital Media Programming and Management, Africana Studies
State University of New York New Paltz
New Paltz, NY05.2017
Skills
- Teamwork & Collaboration
- Community Management
- Client Relationship Management
- Analytics Reporting
- Social Media Management
- Microsoft Suite
- Multitasking
- Content Creation
- Problem-Solving
- Attention to Detail
- Community Engagement
- Conflict Resolution
Timeline
Lead Studio Guide
Glowbar
05.2024 - Current
Social Media Manager
Likeable Media
01.2021 - 01.2023
Community Manager/COPYWRITER
Social Factor
02.2020 - 11.2023
Guest Advisor/Social Media Manager
Spavia Day Spa
01.2018 - 06.2019
Station Manager
WFNP 88.7fm
01.2015 - 01.2017
Bachelor of Arts - Digital Media Programming and Management, Africana Studies
State University of New York New Paltz
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