Shariah Swanigan
Kenosha,WI
Summary
Professional with proven experience in customer service environments, prepared for role in call center operations. Strong communication and problem-solving skills, adept at handling high volumes of calls while maintaining positive and efficient demeanor. Focused on team collaboration and reliable in adapting to changing needs. Known for excellent multitasking abilities and providing exceptional service.
Overview
9
9
years of professional experience
Work History
Quality Inspector
Arvato Bertelsmann
Pleasant Prairie, WI
10.2024 - 06.2025
- Inspected products for quality compliance, identifying defects and inconsistencies.
- Documented inspection results using standardized reporting tools to ensure accuracy.
- Assisted in maintaining a clean and organized inspection area to promote safety.
- Collaborated with team members to address quality issues promptly and effectively.
- Weighed products prior to shipment to confirm accuracy.
- Recorded inspection and test results on data sheets.
- Communicated with production team members about quality issues.
Call Center Receptionist
Oasis Legal Finance
Rosemont, IL
01.2022 - 10.2024
- Managed high-volume incoming calls, ensuring prompt and courteous service to all clients.
- Utilized CRM systems to log interactions and track customer inquiries effectively.
- Maintained accurate records of customer interactions for future reference and quality assurance purposes.
- Filing, Printing, Scanning paperwork and making reports.
Catastrophe Claim Representative
AllState
Northbrook, IL
01.2018 - 01.2022
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Ensured accurate and timely payment of claims, adhering to company policies and industry regulations.
- Coordinated with multiple departments to gather necessary information for accurate claim assessments.
- Provided exceptional customer service during times of crisis, addressing concerns and guiding policyholders through the claim process.
Compliance Associate
WHEELS Inc.
Des Plaines, IL
01.2016 - 01.2018
- Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statues
- Process title and registration transactions for vehicles moving to new states for buyouts and for new vehicle deliveries
- Manage temp tags to ensure vehicles are complaint within the state until hard plates are issued
- Ensure clients are billed correctly for renewals by verifying registration and service fees
Education
High School Diploma -
Charles P. Steinmetz
Chicago, IL06-2013
Skills
- Product inspection
- Visual inspection
- Data entry
- Methodical and organized
- Documentation skills
- SAP software
- Insurance claims review
- Microsoft office
- Customer service
- Problem-solving
- Attention to detail
- Call center
- Typing speed
- Conflict resolution
Timeline
Quality Inspector
Arvato Bertelsmann
10.2024 - 06.2025
Call Center Receptionist
Oasis Legal Finance
01.2022 - 10.2024
Catastrophe Claim Representative
AllState
01.2018 - 01.2022
Compliance Associate
WHEELS Inc.
01.2016 - 01.2018
High School Diploma -
Charles P. Steinmetz