Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharice Cotton

Summary

Dedicated and detail-oriented leasing consultant with 1 year of experience in the community consultant industry, adept at fostering strong relationships with residents and ensuring exceptional customer service. Proven track record in managing tenant inquiries, coordinating maintenance requests, and maintaining property standards. Possessing strong organizational and multitasking abilities, with a keen eye for identifying maintenance issues and implementing effective solutions. Eager to leverage my comprehensive knowledge of property operations and maintenance coordination to contribute to a dynamic team as a Maintenance Coordinator. Committed to enhancing resident satisfaction and ensuring the seamless operation of residential facilities.

Overview

13
13
years of professional experience

Work History

Community Consultant

Avalon Bay
11.2023 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Participated in regular training sessions to stay current on industry trends and best practices.

Manager

Crust And Crumb
01.2016 - Current
  • Supervised employees and ensured procedures were followed
  • Provided and coached others to provide warm, quality customer services
  • Organized and maintained product inventory
  • Built relationships with community members

Shift Leader

McDonald's
01.2012 - 01.2016
  • Ensured the store's successful opening each morning
  • Interacted with customers
  • Coordinated employees' daily duties
  • Ensured safety policies were met

Sales Associate

Khol's
01.2012 - 01.2013
  • Assisted customers with requests
  • Oversaw the children's department
  • Organized a daily inventory
  • Provided customer service

Education

Associate Degree - English/interpersonal communication

Merced College
Merced, CA
12.2022

High School Diploma -

Turlock High School
Turlock, CA
12.2012

Skills

  • Sales
  • Coaching others
  • Working Independently
  • Time Management
  • Effective Communication
  • Team Building
  • Management
  • Community Engagement
  • Conflict Management
  • Critical Thinking
  • Leasing and sales
  • Clear Communication
  • Sales Techniques
  • Unit inspection
  • Building rapport
  • Fair Housing Regulations
  • Fair housing policies
  • Customer service expertise

References

  • Katrina Gaasterland, Katrina_gaasterland@Avalonbay.com
  • Caitlin Callaway, Caitlinecallaway@gmail.com
  • Lee Resurreccion, Lee_resurreccion@Avalonbay.com

Timeline

Community Consultant

Avalon Bay
11.2023 - Current

Manager

Crust And Crumb
01.2016 - Current

Shift Leader

McDonald's
01.2012 - 01.2016

Sales Associate

Khol's
01.2012 - 01.2013

High School Diploma -

Turlock High School

Associate Degree - English/interpersonal communication

Merced College

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Sharice Cotton