SAP
SHARICE JACKSON
Grand Prairie,TX
Summary
Dynamic individual with hands-on experience in customer experience, possessing a talent for navigating challenges and finding effective solutions. Strong problem-solving skills and proactive approach allow for excelling in tackling new tasks. Known for adaptability, creativity, and results-oriented mindset, committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Warranty Specialist
Lennox International
08.2022 - Current
- Discuss the warranty claim and expectations with customers
- Prepare and process warranty documentation according to Lennox guidelines
- Adjust any denied claims to secure payment for warrantied parts
- Keep accurate inventory of ordered warranty parts and organize vendor paperwork
- Verified client information by analyzing existing evidence on file.
Member Support Specialist
Peloton Interactive Inc.
10.2020 - 08.2022
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Researched and rapidly resolved client conflicts to maintain key accounts
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Representative
Chewy.com
12.2018 - 10.2020
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Customer Service Representative
Charter Communications
02.2018 - 11.2018
- Interact with Spectrum customers, resolve issues, collect payment and keeping record of all actions
- Navigate through multiple screens, providing troubleshooting options
- Engage with each customer to ensure all needs are met
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
Education
High School -
Bryan Adams High School
Dallas, TXCommunity College - undefined
El Centro Community College
Dallas, TXSkills
- Claim processing
- Organizational skills
- Self motivation
- Professional demeanor
- Problem-solving aptitude
- Analytical thinking
- Data entry software
- Task prioritization
- Recordkeeping organization
Accomplishments
Gold award winner for displaying Positive Engagement.
4x Bronze award winner for exemplary QA Results.
3x Bronze award winner for being chosen by my peers as Admin of the Month.
Software
Salesforce
Timeline
Warranty Specialist
Lennox International
08.2022 - Current
Member Support Specialist
Peloton Interactive Inc.
10.2020 - 08.2022
Customer Service Representative
Chewy.com
12.2018 - 10.2020
Customer Service Representative
Charter Communications
02.2018 - 11.2018
Community College - undefined
El Centro Community College
High School -
Bryan Adams High School
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