Sharice Lamb
Douglasville,GA
Summary
Qualified Client Service Vice President with strong background in client service and relationship management. Demonstrated expertise in resolving client issues and enhancing satisfaction through effective communication and problem-solving. Proven ability to manage multiple client accounts while maintaining high levels of service and professionalism.
Overview
24
24
years of professional experience
Work History
Client Service Executive
Higher Heights Filmworks Productions, LLC
05.2014 - Current
- Developed and maintained existing client relationship and developed new client relationships.
- Priced services correctly and directed development of client-customized solutions.
- Collaborated with internal teams to deliver customized solutions for clients'' unique needs.
- Played an integral role in expanding the company''s clientele base through successful networking initiatives.
- Organized regular team meetings which led to improved collaboration among team members towards achieving common goals.
- Maintained up-to-date knowledge of industry trends and developments to provide informed recommendations to clients.
- Managed a diverse portfolio of accounts, ensuring top-notch customer service and support.
Client Services Manager
King and Brown Enterprises
03.2001 - 05.2014
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Optimized resource allocation by assessing project requirements and assigning appropriate team members accordingly.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
Education
Master of Arts - Communications
Vermont College of Fine Arts
Montpelier, VT05-2025
Bachelor of Science - Psychology
Texas A&M University
Commerce, TX05-2010
Skills
- Time management skills
- Clear communication skills
- Strong negotiation skills
- Client relationship building
- Client retention strategies
- CRM software expertise
- Analytical mindset
- Meeting facilitation
- Brand representation
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
Timeline
Client Service Executive
Higher Heights Filmworks Productions, LLC
05.2014 - Current
Client Services Manager
King and Brown Enterprises
03.2001 - 05.2014
Master of Arts - Communications
Vermont College of Fine Arts
Bachelor of Science - Psychology
Texas A&M University
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